Staff are helpful and welcoming. They speak enough English to deal with basic concerns / questions (my French is terrible, so I appreciated their effort). The hotel itself is basic and not luxurious, but clean and tidy. The location is very convenient, just a few minutes' walk from the main train station, and close to dozens of restaurants. It can get a little noisy / rowdy at night, though, with people socializing and shouting in the street below. I wouldn't recommend this if you're looking for a serene and luxurious retreat, but if you're a no-nonsense traveler on a budget, it's probably just what you want.