2/10 (非常に不満)
Kimani
2024 年 10 月 24 日
気になった点 : スタッフとサービス、施設のコンディションと設備
I had a 5 day reservation, I booked through Expedia. The day of check in i showed up at the property twice. The second attempt to check in i met the manager/owner’s nephew who says he usually does check ins and rentals but my Expedia reservation and receipt needed approval from his aunt that’s away. We called endlessly to no avail. So i looked for another place. Days later she finally got back to me through WhatsApp. She apologized and i empathized with her as an entrepreneur as well. After reaching out to Expedia to claim my refund the same nice lady started questioning if i was really at the property and made it the most difficult time to initiate my refund. Stay far away if you are a visitor with limited resources you might end up sleeping in the street.
Kimani
2024 年 10 月に 5 泊滞在