All guestrooms at Sunrise Resort Apartments & Spa include comforts such as premium bedding and air conditioning, in addition to amenities like free bottled water.
On our arrival we found that there was no hot water in the hotel. We were informed that this would be dealt with however it was resolved three days later on the last day of our stay.
The apartment we were guven was dirty and in a state of disrepair with broken/missing toilet fittings. One of the ensuite bathrooms had a stench which made it unusable. The lift haf standing water on the floor which caused us concern and had dirty hand/finger prints on the walls.
We were eventually moved from the apartment to two double rooms in another part of the hotel which were cleaner however the problems with access to hot water were only resolved at tge end of our stay.
The front desk staff of Adam and Isaac did their best to deal with these issues however there are underlying issues in the running of this hotel
somnath
2024 年 12 月に 4 泊滞在
8/10 (良い)
Hans Rune
2024 年 10 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean rooms, friendly staff.
The hotel is a nice place to visit
Hans Rune
2024 年 10 月に 14 泊滞在
10/10 (非常に良い)
Niraj
2024 年 9 月 15 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Sunrise at Sunrise Resort Apartments & Spa
The property had a wow factor as my room had swimming pool and sea view, airy, good balcony with Sunrise view, neat and clean room. The service was very good, staff responded immediately after making call. Reception and other staff were helpful and courteous. Good to stay when on vacation.
Niraj
2024 年 9 月に 2 泊滞在
6/10 (普通)
Henry、Kampala
出張
2024 年 9 月 13 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They need to do more to clean the place. The fixtures are worn and in some cases simply broken. The service at the main restaurant was poor.