Based on all previous 10-star reviews, I had no worries about renting this property. Unfortunately the previous guests left it smelling like pot and air freshener. The owner was quick to communicate and refund part of our payment, especially after hearing about some other issues (missing TV remote, broken microwave, missing glassware). The bedding and couch need a good cleaning, and there are some things that would make the property more comfortable - better seating in the family room, a combo lock on the back door so you can enter the property from the driveway, replace burned out lightbulbs, dust baseboards, fresh coat of paint.
I can only imagine how tough it is to be a vrbo owner of a property that guests decide to trash. And after our recent bad experiences, I think hotels may be a better option for staying in the Memphis area.