The house was nice, but pictures did not show the entry was up a very narrow and steep staircase and our party arrived after dark and was very concerned about the entry but made it up. The unit was nice but the photos portrayed the family room much larger than it is.The bedrooms were up another set of stairs and again never portrayed in the photos. upon arrival, the patio door was wide open, so weren't sure if someone or a critter was in the property.Our party left and went to a hotel, concerned about getting the luggage up all the stairs.Contacted the owner with the concerns and let them know we wouldn't be staying there, asking for a partial or full refund which was denied.We knew it was a no cancelation policy but figured given the circumstances they might consider.The property required 50% down when booked, but they took 100% from the get go, should have been a sign! Property owners were not all that responsive compared to our multiple other Vrbo owners we have dealt with over the years. There is a host of rules that we received after the property was booked and received information on how to find the property at 4pm on day of arrival!!!