The propery was new. I have phoned to make sure that we would get the apartment (nr.10) as seen on the images and this was verbally and per e-mail confirmed to us. At arrival we found out that we were assigned apartment 7, which was very different from apartment 10. When asking for the reason, I was told that they thought that there had been a leakage in apartment 10. I have requested to see the apartment during our stay, but we have never heard back. The apartment 7 was nice, but absolutely not the same as the requested apartment. Nevertheless all looked good. just after arriving I hve received a messsage that they had a 24/7 support to help us with all needed. To make a long story short. The showers in 1 bathroom did give ice cold water only and the shower in the other bathroom did only give ice cold or very hot water and nothing in between. Looking at other reviews we found that this problem had been mentioned already a few times before. I have contacted the contact person I had texted with already a few times and the 24/7 support on this topic several times during our stay, but besides their 'sincere' apologies and their notice that they had informed maintenance about this issue, nothing has been done and nobody came to our apartment to look at and solve this problem. During our full stay of 8 days we had to take a very cold shower and we have experienced zero involvement of the contact person and the 24/7 support. We wll not stay here again.