5min. walk from london excel.
room is clean but you might not get a hot shower in morning(guessing it runs out of hot water if everyone is using it at same time)
i had shower issue every morning i stayed except for one i rooked at late morning.
didnt get in to room as hotel was closed down due to lockdown
mark
2020 年 11 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2020 年 9 月 15 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
KMT NOT WORTH WASTING YOUR TIME
The breakfast was just not it, no hot food served at all in a pack it was from fridge breakfast bar, apple, crosant, orange juice and yoghurt is that what I really paid the extra for ? The queen room is tiny
宿泊されたお客様
2020 年 9 月に 2 泊滞在
2/10 (非常に不満)
Billy
2020 年 9 月 10 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Billy
2020 年 9 月に 2 泊滞在
4/10 (不満)
Effie
グループ旅行
2020 年 9 月 6 日
気になった点 : 客室の快適度
Below average stay
My room was okay when I entered it. I felt like it was manageable until i decided that I want to wash my hands and take a shower! The sink was completely clogged and would not drain itself properly at all. It also left a horrible residue of nasty dirt. The beds are quite uncomfortable. I did not have a good nights rest! Then that morning there was no hot water at all in my room and unfortunately the rooms do not have a telephone, you have to whatsapp reception which really annoyed me too. I complained via text and they offered to swap rooms for me. They did not however apologise for the inconvenience at all. My new room was alot better. But I paid for breakfast however there was non. No restaurant in the hotel was available and customer service is below average! Not at all professional in the least. Quite unhappy with my stay. I would not recommend it. Not all the lights in the room work either. and the fire alarm went off at 2am in the morning!!! Twice with again No apology. Horrible service. Definitely would NOT recommend!!!
Effie
2020 年 9 月に 2 泊滞在
8/10 (良い)
Carl
出張
2020 年 9 月 3 日
良かった点 : スタッフとサービス、客室の快適度
Comfortable and good value for what I paid
I stayed for one night as I had a meeting in London the next day. The hotel was undergoing renovations when I stayed. The car park is easily accessible but costs £16 per night which is very expensive.
The staff are friendly and helpful. The bed was very comfortable and the shower was clean and modern.
I did not stay for breakfast so I cannot comment on the food quality.
Carl
2020 年 8 月に 1 泊滞在
8/10 (良い)
Lynne、Essex
グループ旅行
2020 年 8 月 28 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Renovation work being carried out - room was very clean and bathroom looked newly renovated as extra clean - no complaints for price paid - although did state breakfast included on ad but no breakfast included!
Lynne
2020 年 8 月に 1 泊滞在
2/10 (非常に不満)
Andrius
2020 年 8 月 1 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Andrius
2020 年 7 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
出張
2020 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sehr freundliches und hilfsbereites Personal. Zimmer etwas klein, aber angemessen ausgestattet.
宿泊されたお客様
2020 年 3 月に 20 泊滞在
10/10 (非常に良い)
Paul
2020 年 3 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great refurbed rooms!
The refurbished rooms are really good. Although we were possibly the only guests due to the Coronavirus outbreak, the staff could not have been more helpful. They are a credit to the hotel. The room was bright, the new bathroom excellent, with lovely hot shower.
Paul
2020 年 3 月に 1 泊滞在
8/10 (良い)
Nick
出張
2020 年 3 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nick
2020 年 3 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2020 年 3 月 2 日
宿泊されたお客様
2020 年 2 月に 3 泊滞在
10/10 (非常に良い)
Paula
出張
2020 年 3 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location to the Excel. Great having bar/restaurant attached to hotel where they serve meals late.
Only downside was our heating in room did not work
Paula
2020 年 2 月に 2 泊滞在
8/10 (良い)
Maria
出張
2020 年 3 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel if you visit EXCEL
Fine hotel for business trip and visiting the EXCEL (under 5 minuts from the hotel). It was clean and comfortable. Good service. Only minus is the very noisy airconditioner, even though it was turned off it was making a lot of noise. Also noise from airplanes and train, but nothing that bothered me. I would use the hotel again.
Maria
2020 年 2 月に 3 泊滞在
4/10 (不満)
Karen Docherty
家族旅行
2020 年 2 月 27 日
気になった点 : 客室の快適度
cold rooms noisy guests
the room had no heating and drafty windows it was freezing. we were moved to another room, sadly it was on a floor full of kids trip and they were extremely noisy til about 1 am, running along corridors, banging on doors, shouting, laughing loud, play music loud, until security told them off. dinner wasnt that great. breakfast was ok and rooms were clean
Karen Docherty
2020 年 2 月に 1 泊滞在
6/10 (普通)
Natalie
家族旅行
2020 年 2 月 23 日
良かった点 : 清潔度、スタッフとサービス
Great staff
There were works going on amd near the hotel which I never knew about which resulted in a drilling and banging all night. No hot veggie option at brekkie either other tban beans and hash browns which was a shame and only side plates no larger plates which was odd. Overall, not an unpleasant stay and all the staff encountered were fab. Just could of done with some sleep!