6/10 (普通)
Frances
カップルで旅行, 家族旅行
2024 年 9 月 22 日
気になった点 : スタッフとサービス
Hotel itself is beautifully designed but the full experience is a mixed bag. Some staff were good but some stand off ish /uninterested and service in both the bar and restaurant were very very slow. I asked the desk about ordering a taxi for a wedding the next day and was told they didn’t book them so I should just come down and ask 10 mins before. I did so and was told it was so busy I should have booked.
The lifts are on a very impractical system meaning you are always waiting for one and often have to switch lifts to get where you need to be.
We were given an accessible room - we didn’t need this and it wasn’t mentioned to us beforehand which seemed odd - the bathroom flooded if you had the shower on too long and the sensor for the toilet flush had a mind of its own.
We had breakfast which was fine but not remarkable - I would go to another place nearby for better options.
A lovely looking hotel and very very convenient but not up to the standard in terms of experience based on the price and appearance.
Frances
2024 年 9 月に 2 泊滞在