First, we were happy to find a place to accommodate our large number (23) and enjoyed the entertainment amenities such as the shuffle board & pool table, ping pong table and games, and we appreciated the large eating table. The house was clean but needs some maintenance ie the broken handle on the toilet (we had to pull the chain inside the toilet tank to flush) and the house kitchen’s hot water has huge issues of access on demand without first having to run water in the bathroom sink an tub to get the hot water flowing! The basement tub should be recaulked and light fixtures checked to replace missing or burnt-out lightbulbs, safety detection batteries; the fireplace ignition didn’t work, and if the unusable fridge in the cottage garage would be removed or push back, two vehicles would fit easily inside the garage for unloading and loading things without dealing with weather. All these things we worked around, and although were inconvenient, didn’t detract too much from our our primary focus of spending time together.
My main complaint is dealing with Vacasa. Their “assistance” came from all over the world - polite, patient, and sympathetic to my issues of the key lockbox code not working, and the toilet and kitchen hot water problems, but there was NO follow through! No one was sent over to resolve the issues and no one called me back as they said they would. The code provided for the entry box to the cottage didn’t work and it took a good deal of time and effort on my part (several attempts via phone calls and text messaging) to get it resolved to get in, only to have it be a problem at departure, returning the key to the lock box! Luckily for me, the cleaner showed up when we were leaving and I explained to him the lock box problem and gave him the key to deal with because we were pressed to catch a plane and no one had called me back.
It is very likely I will NOT rent any houses managed by Vacasa in the future. It took several attempts to address the issues of lock box, toilet, and hot water and I never talked to the same person twice. One call got dropped, a couple connections were very poor, and no one called back with resolution about hot water/toilet or what to do with replacing the key when I needed to be departed. They said they had a local representative…really?? I have rented through VRBO many times but this is my first time dealing with Vacasa. I will avoid Vacasa in the future. VRBO - please take note!