2/10 (非常に不満)
Brian
出張
2024 年 11 月 7 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I manage a fleet of trucks. My driver got to the location to check into the room and they told him that he did not have a reservation. I got on the phone with the manager and read him the confirmation number and he said expedia does this all the time. I told him I use them a lot and that has never happened before. He was very rude and said he couldn't help us that the reservation was never made. my driver had to leave in the snow storm and sleep in his truck. 3 hours later they called me to ask if I was going to check into the room and said they were going to charge me. I reminded him that my driver was there and the whole conversation that we had had and he said ... "OH yeah" and hung up
Brian
2024 年 11 月に 1 泊滞在