I was surprised that upon check-in we were charged another expense of 255.99. Can someone explain why this was not pointed out to us upon reserving and making our final payment on the condo?
Gina S.
2025 年 2 月に 7 泊滞在
2/10 (非常に不満)
aPRIL H.
2025 年 2 月 24 日
気になった点 : 清潔度
aPRIL H.
2025 年 1 月に 7 泊滞在
8/10 (良い)
Abraham J.
2024 年 11 月 26 日
Good
Was good just need to clean the rooms where we stay at least every other day
Abraham J.
2024 年 11 月に 7 泊滞在
10/10 (非常に良い)
Kerri J.
2024 年 10 月 31 日
良かった点 : 清潔度
Kerri J.
2024 年 9 月に 14 泊滞在
8/10 (良い)
Sara K.
2024 年 8 月 26 日
良かった点 : 清潔度
Sara K.
2024 年 7 月に 5 泊滞在
10/10 (非常に良い)
Angela R.
2024 年 3 月 8 日
良かった点 : 清潔度
Great location and price point
This rental is convenient and reasonably priced. It had everything we needed for an easy stay. It’s not fancy but I’d rather have a modest place to crash at than use extra money on a fancy condo. The downside (although it didn’t bother me) was the stairs from the parking to the unit. There aren’t any alternatives to getting to the rental so be prepared for the steps! Otherwise, I’d defiantly stay here again!
Angela R.
2024 年 2 月に 4 泊滞在
10/10 (非常に良い)
Mary-Ann L.
2024 年 2 月 19 日
良かった点 : 清潔度
February 2024
Very comfortable. Lani was awfully noisy
Mary-Ann L.
2024 年 2 月に 7 泊滞在
10/10 (非常に良い)
Johnny G.
2023 年 12 月 26 日
良かった点 : 清潔度
Family Hawaii Vacation
Thanks so much for allowing us to stay at your Condo. The family and I had a great time.
Johnny G.
2023 年 12 月に 6 泊滞在
10/10 (非常に良い)
Stormi B.
2023 年 11 月 14 日
良かった点 : 清潔度
Great place to stay close to airport
The condo was great! Staff on site were friendly and helpful. Loved the location, just don’t follow the directions from the VRBO app, google the name of the property.
Stormi B.
2023 年 11 月に 5 泊滞在
8/10 (良い)
Doug D.、Calgary
2023 年 10 月 13 日
良かった点 : 清潔度
Banyon Harbour Stay
The property was a great home base from which to explore the island. Its central location with proximity to shopping and attractions was excellent. It was clean, well maintained, and had all the features we were looking for. One disappointment was that our particular Lanai in building D was located just off of the main harbour access road. The constant noise of cars and big trucks (many using engine retarder brakes to slow for the intersection) made the Lanai unusable and the bed room on that side very loud. Other than that though we enjoyed staying at the property.
Doug D.
2023 年 9 月に 13 泊滞在
8/10 (良い)
Edmundo R.
2023 年 7 月 15 日
convenient location
Was a convenient location centerlized starting point close to shops and resturants in proximity either direction while your able to access numerous siteseeing locations in eighter directions.
Edmundo R.
2023 年 7 月に 5 泊滞在
6/10 (普通)
Chester S.
2023 年 7 月 6 日
良かった点 : 清潔度
Chester's review
Property was convenient, close to restaurants, etc, except had to walk up three steep flights of stairs to front door of unit and then two more steep flights of stairs to the bedroom which we overlooked when making the selection.
Chester S.
2023 年 6 月に 4 泊滞在
8/10 (良い)
pearla T.
2023 年 6 月 29 日
良かった点 : 清潔度
Sisters Trip
Overall the unit was a success! Felt safe, near to restaurants,gas and beach. Sister was first time in Kauai and would recommend BH!
pearla T.
2023 年 6 月に 4 泊滞在
10/10 (非常に良い)
Sabana B.
2023 年 4 月 30 日
良かった点 : 清潔度
Happiness
Gorgeous
Sabana B.
2023 年 4 月に 4 泊滞在
10/10 (非常に良い)
Joe M.
2023 年 3 月 17 日
良かった点 : 清潔度
Makua Family
We enjoyed our 5 day stay at the Banyan Harbor Resort. The view of Nawiliwili Harbor, Kalapaki Beach, and the surrounding mountains were simply beautiful.
Joe M.
2023 年 3 月に 5 泊滞在
8/10 (良い)
SUSAN P.、POCATELLO
2023 年 3 月 16 日
良かった点 : 清潔度
Great Views
The property is centrally located, making it easy to get to places. The down side is the noisy roosters and getting linens exchanged. Other than that, it was a great place to stay.
SUSAN P.
2023 年 2 月に 9 泊滞在
10/10 (非常に良い)
Donald C.
2023 年 2 月 17 日
良かった点 : 清潔度
Banyan Harbor
Great last minute stay. Excellent service, condo well equipped and exceptionally clean. Only drawback was all the stairs!
Donald C.
2023 年 2 月に 6 泊滞在
10/10 (非常に良い)
Kathy Y.
2023 年 1 月 29 日
良かった点 : 清潔度
Banyan Harbor Resort
Excellent location, facilities, amenities, and very helpful staff. Only complaint was that sofa bed was very uncomfortable to both sit and to sleep on. Would definitely stay again!
Kathy Y.
2023 年 1 月に 7 泊滞在
8/10 (良い)
Evelyn B.
2023 年 1 月 9 日
良かった点 : 清潔度
Zentrale Lage
Sehr gutes Preis/Leistungsverhältnis. Durch die Nähe zum Containerhafen schon früh reger Verkehr.
Evelyn B.
2022 年 12 月に 14 泊滞在
10/10 (非常に良い)
CAITLIN F.
2022 年 11 月 21 日
良かった点 : 清潔度
Great for Small Groups
My spouse and I stayed here with our two friends. The size of the condo was perfect for our little group and the location was pretty central to where we wanted to go on the island. The view of the harbor was nice, and overall this was a great place for what we needed.
CAITLIN F.
2022 年 11 月に 4 泊滞在
10/10 (非常に良い)
Annette F.
2022 年 10 月 26 日
良かった点 : 清潔度
Convenient and comfortable
Nice, clean accommodations which were convenient and comfortable.
Annette F.
2022 年 10 月に 7 泊滞在
10/10 (非常に良い)
John W.、CARSON, CA
2022 年 9 月 13 日
良かった点 : 清潔度
Great location for us. Property was good for all six of us.
The only experience that was a bit inconvenient was the fire three units from us. They were going to accommodate us with another room but we were able to stay in the same room for our last night.
John W.
2022 年 9 月に 6 泊滞在
10/10 (非常に良い)
Andre S.、CRESCENT CITY
2022 年 8 月 7 日
良かった点 : 清潔度
Location
Great central location.
Andre S.
2022 年 7 月に 14 泊滞在
6/10 (普通)
Todd P.
2022 年 7 月 10 日
良かった点 : 清潔度
Good location, eh host.
I have stayed at several Banyan Harbor VRBO's previously. This particular one was average at best. I had no communication with the property owner at all prior to by arrival, which was fine, however, other property owners were far more proactive.
When I checked in I was a bit surprised by the amount of the additionaltaxes and fees. I was confused as I thought I had already paid all the fees associated with the rental. For reference, I already paid the cost of the daily rental, plus taxes, plus a service fee and plus a PROPERTY fee. I was very respectful when I asked the concierge to explain the additional fees. To be clear, the taxes and fees totaled almost doubled in cost on top of the nightly room rate. The concierge was unable to explain and attempted to contact the property owner without success. Now, to be fair, the posting on VRBO does say "be aware that the front desk will collect Amenity fees and Hawaii GET tax," however, there is no indication how much that will be. Also, the "property fees" added to the VRBO checkout are very misleading. This was my question to the concierge. All I wanted to make sure is that I wasn't double paying for the "property fees" I had already paid. The concierge was very nice and ended up eliminating the amenity fees (which I did not ask her to do).
The property owner, Nancy Giannini, however, took it upon herself to send a condescending email. Which, by the way was the ONLY communication I had with her at all. She said, "I understand you got upset at the front desk for the taxes that Hawaii charges. These taxes are not included in VRBO. It is clearly stated in the description under properties that HI get tax and amenity fees will be collected. Krystal informed me that she refunded you the amenity fees which was very gracious of her because you were upset. There is no need to take it out on her. I hope you get the Hawaii aloha."
Well, I was not upset. I did not "take in out" on anyone. I simply and respectfully asked about the fees to ensure I wasn't paying twice.
Although Ms. Giannini's rental property suited our needs, I would not recommend you rent her property. Compared to other condos I rented at the Banyan Harbor, It is bare bones. That in combination with Ms. Giannini's singular and discourteous communication leads me to believe she is not an attentive host. All in all, the property was fine but her comments were not appreciated.
Todd P.
2022 年 6 月に 7 泊滞在
10/10 (非常に良い)
Phil B.、Santa Cruz
2022 年 6 月 20 日
良かった点 : 清潔度
As always it was great!
This was are second time booking at the Banyan and to be honest the condo looked exactly the same as the one we rented before (tbh it might have been the same one). It's not a luxury condo, but there is the salt water pool and it's the perfect location to visit all the cool places (we try to hit every beach to snorkel during the week). Washer/Dryer is in the unit which makes it very convenient to not have to lug wet clothes back to the airport and as always we leave a supply of detergent for the next guest coming in..