Our son was seriously injured at this hotel due to negligence by the staff. DO NOT STAY HERE.
The property is extremely run down and not taken care of. There was a rat in the roof, it was mold and bug infested, and the air conditioners leaked water creating puddles on the slippery tile floor. Maintenance came and 'fixed' the AC.
But the issue kept occurring. Our son ended up falling and hitting his head so hard we had to take him to the hospital for a CT scan of his head. The manager did not care. We finally got him to agree to cover the hospital bill as our son was injured so to property negligence. Since we left, he has avoided our phone calls and pretends there is no manager. This place does not care about the safety of their guests and families. DO NOT STAY HERE.
Joelle
2025 年 1 月に 10 泊滞在
6/10 (普通)
Stacey
家族旅行
2025 年 1 月 31 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The location and shared facilities of the Jayakarta Hotel that you have access to are good, however the state of the two bedroom suites was very disappointing. Heavy mold smell with black mold throughout the air conditioners which look like they hadn’t been cleaned in years to the worn and torn curtains and furniture. Overall I guess you get what you pay for.
Stacey
2025 年 1 月に 6 泊滞在
6/10 (普通)
Diana
2025 年 1 月 2 日
気になった点 : 施設のコンディションと設備
Diana
2024 年 12 月に 10 泊滞在
10/10 (非常に良い)
Cara
2024 年 12 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely staff!
Cara
2024 年 11 月に 3 泊滞在
6/10 (普通)
YI CHE
小さなお子様連れの家族旅行
2024 年 11 月 26 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
This is part of the jayakarta hotel property.
The club Bali family suites is a little run down and old… and in need of a refresh/redecorating/renovation. But if you are out of the room most of the time enjoying other activities in Bali… it won’t matter too much.
Staff do try their best. Seems like they also know the place badly needs a refresh
YI CHE
2024 年 11 月に 4 泊滞在
6/10 (普通)
Gary
2024 年 11 月 7 日
Gary
2024 年 11 月に 4 泊滞在
6/10 (普通)
Laura
小さなお子様連れの家族旅行
2024 年 11 月 7 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When we first arrived we thought that we had been conned.. the property actually sits inside another beautiful resort which is what is pictured, the property you are paying for is very old and run down looking. But we thought we wouldn’t be in the room much so it would be okay.
We booked a family suite for 2 adults two children, one queen bed and a sofa bed, one tiny thin sheet for the main bed and the air conditioner was broken and stuck on 20 degrees which sounds great but it gets very cold over night.
We asked for pillows and sheets for our kids
We got one small decorative pillow and a thin blanket that was stiff with age and they claimed that’s all they had. And the lounge air con was also broken. 4 remotes in the room for two air cons and none actually controlled the units.
We asked for more towels they were stained heavily. The bathroom has mould and the shower head is so built up with grime that the water can barely get through. This was all in the first hour. So we thought we would visit the beautiful pool, asked for pool towels and were again handed tomatoe sauce stained towels, and were told there was actually no pool on site and we could use the other resorts pool and facilities. We asked for blankets and pillows throughout the stay and were met with them not having enough. We got Bali belly and spent 12 hours listening to hammering on our wall whilst they renovated the room next to us.
The resort that was pictured in the ad that we could use was beautiful.
Laura
2024 年 10 月に 8 泊滞在
6/10 (普通)
Charlotte
家族旅行
2024 年 11 月 4 日
Some apartments better than others, bed was comfortable
We had small balcony, friends had big balcony in complex opposite. Not bad for price in good location close to restaurants, shopping and coffee. Felt safe, cheap option for families if no interconnecting rooms available.
Charlotte
2024 年 10 月に 8 泊滞在
4/10 (不満)
Lisa Michelle
2024 年 10 月 31 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lisa Michelle
2024 年 8 月に 7 泊滞在
10/10 (非常に良い)
Simon
カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
2024 年 10 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Was amazing walk down to jayakata alsome pool and good food overall recommend this place we stayed 5 nights with our 3 kids and loved it
Simon
2024 年 10 月に 5 泊滞在
6/10 (普通)
LINDSAY
家族旅行
2024 年 10 月 14 日
.
LINDSAY
2024 年 9 月に 18 泊滞在
6/10 (普通)
Uzair
カップルで旅行
2024 年 9 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Very small hotell with rooms. Not same as expedia post. They are using from other places nearby.
The staff were lovely. Just the hotel wasn't we expected
Uzair
2024 年 9 月に 6 泊滞在
10/10 (非常に良い)
Holly
2024 年 9 月 26 日
Holly
2024 年 9 月に 3 泊滞在
10/10 (非常に良い)
Holly
2024 年 9 月 15 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Was very good for the price. Some rooms are better than others though. I recommend a two bedroom apartment.
Holly
2024 年 9 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2024 年 7 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2024 年 7 月に 2 泊滞在
6/10 (普通)
Claire
2024 年 7 月 15 日
Claire
2024 年 7 月に 1 泊滞在
8/10 (良い)
Nicholas
家族旅行, 小さなお子様連れの家族旅行
2024 年 6 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The staff are friendly and helpful , the building is a little dated and could do with new mattresses but overall clean and comfortable
Nicholas
2024 年 6 月に 11 泊滞在
10/10 (非常に良い)
JEFFREY
カップルで旅行
2024 年 6 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing was a problem for the staff. We felt comfortable and safe.
The room was clean, fully Air Conditioned with plenty of clean water to drink.
This is our second time in Club Bali located on the grounds of Jayakarta and you can't beat it for value.
Thanx from Jeff & Karen
JEFFREY
2024 年 5 月に 9 泊滞在
10/10 (非常に良い)
MARIANNE
小さなお子様連れの家族旅行
2024 年 6 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff were excellent.
Its a bit of a fixer upper but clean.
Only had one issue we had no hot water ti shower. We were offered to change rooms but as we were only there 3 days we decided not to change rooms.