We were pleased with the ease of getting into the gated property and the check in process. We arrived a little early (3:30pm), but we were not able to get through the gate until 4pm. This is stated in the information provided and is a precise time.
The unit could use a good cleaning. There were large cobwebs in the ceiling corners. Kitchen wall above sink was splattered with food and drink. Cleaning is clearly done around items/furniture, and not thorough. We were never able to get the TV in the unit to work. It is a Roku TV and is seems there were connectivity problems with the WiFi.
The online listing is technically accurate. The decor is nice and shows well in pictures. The host provided a "red book" with useful information about the property and surrounding area. The book needs to be updated (several restaurants listed were closed). We could not find pool towels that (according to the red book) were in the bedroom closet. The owner let us know they are not provided according to information we received in an email.
The location is about 50 - 60 minutes outside of Austin. This was a bit farther than I realized, but the drive was pleasant. Lago Vista has a Starbucks, Dollar Store, and a grocery store nearby.
We were most disappointed with the communication with the property manager the morning an alarm was going off at 5:43am! I believed it to be a dead battery in a smoke detector. I messaged at 5:43am and again around 7am for assistance. I knew there was not a ladder in the unit to resolve the issue ourselves. My sister eventually found that the alarm was from the carbon monoxide detector plugged into the wall around 8am. We had not had any response from the PM. I notified them that she had found the alarm and unplugged it. I asked if we needed to be concerned about the CO2 detector going off. I did not receive a response.
Finally, my sister and I decided to check out of the unit 2 days early and head to Austin. We left the unit around 10:30am and still had not heard from the PM. I requested a refund for the 2 nights we were not staying.
Finally, after notifying the property manager that we had left and why, we had a response around 11am. My request for a refund was denied. I was also told that the hours I contacted were unusual. I agree that 5:43am is unusual, but so is waking up to an alarm. I am also not sure what hour of the morning would be usual since we did not get a response until 11am.