I arrived at the hotel at midnight. But the staff welcomed me. And the room is very comfortable. The only weak point is no service of money exchange. I should have return to Kolkata International Airport in order to exchange JPY for IDR.
Yasuhiko
2018 年 3 月に 1 泊滞在
6/10 (普通)
ATSUSHI
2018 年 2 月 28 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Double payment happened
At check-in timing, they charged INR12000. And at check-in timing, they charged INR11284. INR11284 is just room accommodation charge actually. They mentioned that the first payment would be refunded immediately. However it doesn't happen yet two days later. It shows they took double charge from me. It's crazy response. Later I'm uploading the latest situation.
The room that was suggested on the website as a family room for 2 adults and 2 children was not suitable. It was misleading and shouldn’t be offered to more than 3 people at the maximum. We ended up paying for another twin room for the kids resulting in much higher costs. Also the twin room smelled of strong smoke even though it was a non smoking floor. Raised complaint with the hotel who came and confirmed they could smell the same. They offered to put air freshener which wasn’t an option as it was middle of the night when the kids were asleep that we noticed the smell. They put a dehumidifier which helped a little
Omrita
2024 年 11 月に 1 泊滞在
10/10 (非常に良い)
PRAVIN
2024 年 11 月 17 日
PRAVIN
2024 年 10 月に 1 泊滞在
10/10 (非常に良い)
Girish
家族旅行
2024 年 11 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and helpful staff. I must mention the great service provided by the Manager Dipankar Bannerjee who left no stone unturned to make our stay at the hotel comfortable
Girish
2024 年 11 月に 1 泊滞在
8/10 (良い)
Bijit
家族旅行
2024 年 11 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The staff were very friendly and helpful, promptly providing any services we required. We enjoyed having breakfast there every morning. Unfortunately, the wooden floor in our room was very noisy, which disrupted our sleep. Apart from this issue, we had an excellent stay at the hotel.
Bijit
2024 年 10 月に 6 泊滞在
10/10 (非常に良い)
Sandeep、Princeton
カップルで旅行
2024 年 10 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very well maintained property, beautifully decorated lobby, excellent coffee shop at the lobby and above all very professional staff, each one of them, that we interacted with. Our baggage did not arrive with our flight, our interaction with Shankar Chakraborty was very reassuring. He patiently guided us thru the process of left luggage in case we checked out before the airline could deliver the baggages. Our sincere thanks to each and every staff member who made our stay comfortable at the hotel. We will certainly be back again when visiting Kolkata.
Sandeep
2024 年 10 月に 1 泊滞在
10/10 (非常に良い)
Mark
2024 年 10 月 19 日
Mark
2024 年 9 月に 1 泊滞在
10/10 (非常に良い)
harsh
2024 年 10 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and services
harsh
2024 年 10 月に 1 泊滞在
10/10 (非常に良い)
Jignesh
家族旅行
2024 年 9 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing property. Truly a taj. Very welcoming, safe and truly exceptional service.
Jignesh
2024 年 8 月に 2 泊滞在
10/10 (非常に良い)
Amy
2024 年 8 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place and I had an excellent massage with Kaberi. Just thing I needed after a long trip and she is confident and capable with excellent technique.