Made to wait forever at check in as the manager insisted they don't have our booking and that we did not pay when we already booked and paid them 8 months in advance in hotels.com. Even the next day they argued with us until eventually they either found the booking on their system or hotels.com called them.
How can a property be on this system when it does not have proper admin to know when people book there? Not worth the trouble
宿泊されたお客様
2020 年 1 月に 2 泊滞在
2/10 (非常に不満)
Mathusuthanan
2019 年 8 月 9 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel closed no refund - stranded at midnight
The hotels says 24 hour check in. However, when I arrived at the hotel around midnight all doors and gates where closed and when I called the number at the main gate the answer was that there where no reservations in my name. This even though the hotel has already charged my bank account. I can in no way recommend the hotel. I have send the hotel mails around my situation with all details regarding confirmation without any answer back!
Mathusuthanan
2019 年 8 月に 1 泊滞在
8/10 (良い)
Christian
2019 年 1 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sehr freundliches Pesonal
Kleines, schönes und gepflegtes Hotel. Liegt etwas abseits von den “Hotelburgen” von Negombo. Mit dem Tuk-Tuk in 5-7 Minuten zum Strand. Sehr freundliches und zuvorkommendes Personal. Hotel im Preis-Leistung-Verhältnis empfehlenswert. Garten und Pool sehr gepflegt. Zimmer etwas verspielt und könnten ein Design Update vertragen.
Christian
2019 年 1 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2018 年 10 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Definitely worth 5 Stars
Great Hospitality & personal touch. Small Boutique hotel with only 5 rooms and a large swimming pool near airport. We occupied 3rooms on our last day after a fabulous Srilanka tour. Would definitely recommend the place to friends & everyone.
宿泊されたお客様
2018 年 10 月に 1 泊滞在
10/10 (非常に良い)
Ian
2018 年 6 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect place for a real Sri Lanka experience.
We have just come back from an amazing holiday thanks to having booked at this hotel. It is tucked away in a quiet place in Negumbo and because it is just 6 rooms you get to feel like one of the family. The rooms are very comfortable and Chef (Abey) provides excellent breakfasts (Continental or Sri Lankan style) as well as tending to all other in-house needs.
Manager Nalaka went out of his way to provide us with the best itinerary to view the wonders of this country. He listened to some of our suggestions and then gave us the best cultural experience we could have had - places, religions, food and a real immersion into the Sri Lankan way of life.
He, together with his driver ((Janaka - the best I have ever driven with) then took us on numerous tours. Some were just days, others overnight at excellent and affordable hotels in the area we were visiting.
In the end we were just four firm friends enjoying a holiday together.
Eight days that will be fondly remembered thanks to a lucky choice of hotel.
Thanks Emel Hotel.
Ian
2018 年 5 月に 7 泊滞在
2/10 (非常に不満)
John 、Sri Lanka
2018 年 5 月 5 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wow, what can I say. After 24 hours of air travel I was just ready to get to the hotel and sleep. I first peeked at the mattress and was taken back by how dirty it was, but at this point I was just ready to sleep. I took a shower, and then pulled up the sheets to get in bed and what I saw was disgusting. There was significant amounts of blood stains, hair, an wet spots. These sheets had clearly not been washed for a long time I left the the hotel immediatly after and ended up having to take a 45 minute ride to downtown Columbo in TUK TUK on a rainy night at 1:30 AM to search for another hotel. Then the guy would not even issue a refund. Please, I'm warning you, do not book this place. There are plenty of other decent and clean accomodations in Colombo at the same price where you dont have to be freeked out about sleeping in the bed.
John
2018 年 5 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
2018 年 4 月 17 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
helpful and attentive host
room needs a little renovation but the hosts are extremelly helpful, thumb up for the service!
宿泊されたお客様
8/10 (良い)
Martha
2018 年 3 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cheap and cheerful
Excellent value for money. Lovely staff. Easy place to stay for short trip.
Martha
2018 年 3 月に 2 泊滞在
6/10 (普通)
Juergen
2018 年 3 月 4 日
Very hard to find even for taxi drivers. Rooms are large, but need renovating. Metro nearby. Good enough for one night.
Juergen
2018 年 2 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2018 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Boutique hotel
Very nice boutique hotel.Wonderful and attentive service!You'll feel like you're staying with friends in no time.Airport transfer went smoothly,room was spacious and breakfast was fresh and tasty!Will stay here again next time,thank you!
宿泊されたお客様
2018 年 1 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2017 年 12 月 31 日
良かった点 : スタッフとサービス、客室の快適度
宿泊されたお客様
2017 年 12 月に 1 泊滞在
10/10 (非常に良い)
Vajini
2017 年 12 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A home from home.
Emel Boutique Hotel, proved to be a fantastic stay. Close enough to the airport to recover in a relaxed manner from a long haul flight and before heading out on the road around Sri Lanka. Nalaka and his staff are very attentive and go above and beyond to help. Either chilling out by the pool or just relaxing in the lounge, Emel proved to be a home from home. As a solo female traveller, it was a good place to start my adventure. I will return again and again.
Vajini
2017 年 12 月に 3 泊滞在
10/10 (非常に良い)
David、Singapore
2017 年 12 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It’s the staff that makes the stay.
I wanted to stay around Colombo as I thought it good to visit the city for a day. However, Nogombo is about 30 KM north of Colombo, but fairly close to the airport. I found Nagombo more interesting and this hotel a quirky but very nice find. Emel is a cross between a small hotel and a B and B. The most memorable part of the stay was the 2 staff. Nalaka is the manager who went out of his way to make sure I got picked up, advised me on places to go in Sri Lanka, and arranged for transportation to Kandy and Galle. Abee (probably not spelled correctly) was I also incredibly nice. When I got up at 4 am jet lagged, he was immediately up and got me coffee and breakfast. The room was comfortable and a good value. But, it’s the staff that makes the stay.
David
2017 年 12 月に 2 泊滞在
10/10 (非常に良い)
dutchy、australia
2017 年 11 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A quiet retreat
A loverly italian inspired and furnished home with a great pool in a garden setting. Close to restaurants and beach by tuk tuk
dutchy
2017 年 11 月に 3 泊滞在
8/10 (良い)
Noreen
2017 年 9 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very helpful in making our experiences a good one
A good place to be if you enjoy peace and quiet. Very helpful in assisting you to get the most out of your stay.
Noreen
2017 年 8 月に 6 泊滞在
10/10 (非常に良い)
Elizabeth
2017 年 7 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxing holiday
We enjoyed our stay in Emel Boutique very much and plan to stay there again when we visit Sri Lanka in the future. The staff are very friendly and nothing was too much for them. They catered for what ever food we wanted. The place is clean and we felt like being at home as it was so relaxing. We felt much happier staying at Emel Boutique Hotel than staying in other big hotels. We would certainly recommend this place to others specially if you want a relaxing holiday. If you need to go on trips etc they are more than happy to recommend reliable transport to take you about, also will arrange you up from the air port if necessary. Swimming pool under construction and would be completed sometime in August.