The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.
Mee Choo
2024 年 7 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2024 年 3 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2024 年 3 月に 1 泊滞在
10/10 (非常に良い)
Wang
2024 年 1 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station.
The room is cozy with nice hot shower and new water kettle.
The staff are very friendly and helpful.
Wang
2024 年 1 月に 1 泊滞在
8/10 (良い)
Rabindran
2023 年 11 月 7 日
Rabindran
2023 年 11 月に 1 泊滞在
8/10 (良い)
kok ling
2023 年 9 月 18 日
kok ling
2023 年 9 月に 1 泊滞在
8/10 (良い)
Choon Leong
2023 年 9 月 14 日
Choon Leong
2023 年 9 月に 1 泊滞在
6/10 (普通)
Lim
家族旅行
2023 年 5 月 2 日
良かった点 : スタッフとサービス
centralize
Lim
2023 年 4 月に 1 泊滞在
10/10 (非常に良い)
Chin Thiam
カップルで旅行
2023 年 3 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location is good
Chin Thiam
2023 年 2 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2023 年 2 月 28 日
気になった点 : 清潔度、スタッフとサービス
Hotel Staff Went Through My Belongings
I booked this hotel from the 29th to 31st December 2022.
The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December.
I found out because my item was shifted to a different compartment in my bag.
I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night.
I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating.
This has been going on for 2 months and is causing me stress and taking up a lot of my time.
They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake.
The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December?
The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well.
It is not worth the stress with this property, especially when you are looking for a safe place for the night.
宿泊されたお客様
2022 年 12 月に 2 泊滞在
8/10 (良い)
Wei Foon
2023 年 1 月 26 日
Wei Foon
2023 年 1 月に 1 泊滞在
10/10 (非常に良い)
Foo Siew
家族旅行, 小さなお子様連れの家族旅行
2023 年 1 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean. Conveniently located
Foo Siew
2023 年 1 月に 3 泊滞在
10/10 (非常に良い)
Hoong Wai
2022 年 12 月 31 日
Hoong Wai
2022 年 12 月に 1 泊滞在
8/10 (良い)
Anthony
2022 年 8 月 25 日
Anthony
2022 年 8 月に 1 泊滞在
10/10 (非常に良い)
Vincent
グループ旅行
2022 年 6 月 1 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Vincent
2022 年 5 月に 1 泊滞在
10/10 (非常に良い)
Shing Hwee
2022 年 5 月 30 日
Shing Hwee
2022 年 5 月に 1 泊滞在
10/10 (非常に良い)
Azhar
家族旅行
2020 年 11 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Seven of ten.
Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Azhar
2020 年 11 月に 1 泊滞在
8/10 (良い)
Shanna
2020 年 9 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good Stay
We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Shanna
2020 年 8 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
家族旅行
2020 年 8 月 2 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
宿泊されたお客様
2020 年 7 月に 1 泊滞在
8/10 (良い)
Muhd Fariq Irrfan Selva
出張
2020 年 6 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice stay Kluang
Clean, comfort and powerful shower!!!
Muhd Fariq Irrfan Selva
2020 年 6 月に 1 泊滞在
10/10 (非常に良い)
Sunny
小さなお子様連れの家族旅行
2019 年 11 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Sunny
2019 年 11 月に 3 泊滞在
10/10 (非常に良い)
Christopher
2019 年 10 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A very comfy room, especially the bed.
Christopher
2019 年 10 月に 1 泊滞在
8/10 (良い)
DG
グループ旅行
2019 年 9 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location and clean; staff is very friendly.
DG
2019 年 9 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
小さなお子様連れの家族旅行
2019 年 8 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location. Near shopping centre . Easy to find restaurant.