The home itself is pretty & the views are unmatched, but once inside, theres LOTS to be improved.
1)They dont allow you to control the temperature in the house so it never reached above 61. Thats too cold for pets/babies to be in. They provide 2 space heaters however one barely gave off any heat and if you tried to run both at the same time, you blow a breaker. They should atleast provide free firewood to have another source of heat. Were already paying a good amount of money for the house, i shouldnt also have to buy my own firewood because they wont keep the house at a comfortable temperature.
2) Guest Services: Ive never stayed at a rental that doesnt provide you with a binder or something to share information about the property/town. I was constantly having to reach out to guest services with questions about the home and never got someone on the phone. I used the chat option a lot but they werent very prompt or helpful. Often times the chat would drop before i even received answers. At one point i reached out asking where the dumpsters were, they told me "look around the building, i'm not sure"..how does the property mgmt not know where things are in the building they manage??
3)cleanliness: overall it was fairly clean, but ash was all over from the broken fireplace screen. walls had scuffs too and some that looked like blood.
Overall, it's not somewhere i would recommend to friends. there are better options even within the same complex that aren't managed by Vacasa.