We are a family of 5 adults and this was our first visit to New England as well as our first experience with Air B&B in Boston and VRBO in Kennebunkport. Boston was fabulous in every aspect and our 3 night stay in Kennebunkport (Oct. 13-16, 2018) with VRBO was less than expected due to lack of communication. Prior to our arrival, I received an email to check my VRBO phone app for arrival information which I did. Dan Viehman was listed as the property manager for any problems or issues. There was no info for how to check in and access the property--only that check in time was 4:00 pm. I texted the owner's cell phone when we were driving from Boston Saturday afternoon. I received no reply but we continued thinking Dan Viehman might be there. We arrived around 5:00 pm to a locked home with no idea how to find a door key. I called the owner's cell phone and left a detailed message of the dilemma and never did receive a call back. We called Dan's phone and on our second try, by a stroke of luck, he happened to answer. Dan was very kind and informed us that he no longer manages the property but told us where the lock box was and what he thought might still be a working combination to open it for the door key. It worked! We found an information packet on the coffee table which listed Dan as the local contact--obviously not current information. In this packet was also information that we were to provide our own sheets and towels for our stay either on our own or through an outside service (company name and phone number provided). This was not mentioned in the VRBO app so that was a real big surprise! Being late afternoon on a Saturday we really had to scramble. Both bathroom toilet paper dispensers were empty with no back up rolls and we managed to buy TP and soap just before the local store closed. We left extra so at least now there's back up. When we returned from our trip, I messaged the owner through VRBO about a smoke detector that malfunctioned and I did get a timely reply that he appreciated us letting him know. That made me think that my mistake might have been trying to call his cell phone direct instead of messaging through the VRBO app. I'm not too adept at using phone apps and like I said, this whole process was new to us. If the only way to contact the owner is through the VRBO app, that is critical missing information. A local contact is also critical. Thanks Dan! Aside from communication issues, the property was delightful.