Very clean and safe place to stay. Security guard was very welcoming and helped me to find the nearest car wash place.
Very poor customer service from the night shift staff member who worked on April 28th to May 1st. I arrived at around 2am on April 29th, she hard headset in both ears possibly dosing off. She could hear me walking in to the front desk until i called "hello hello" multiple times. When i talked to he about my reservation that she happened not to have on the list left to her by her supervisor, she seemed to be so bothered by the questions i asked.
She gave me a paper to write my information and then a room key followed by directions on how to locate the room. I couldn't understand how she directed me and i asked her to repeat her self which she did,but with alot of frustration. I thought that she was having a bad night or long night. Following moring, i asked her about my reservation that wasn't clarified, she again had the same attitude. 3rd day i received the same attitude. I came to a conclusion that maybe she wasn't trained about customer care. On Tuesday May 2nd, i got a chance to have a different lady at the front desk. Instead she was the opposite of the other one. She saw me and welcomed me with a smile and said hi as well.
Too bad i forgot to get the name of the employee who received me at this hotel. And i used to leave in the morning and come back at night, so i didn't get a chance to see any other employees until my last day on Tuesday morning.
patrick
2023 年 4 月に 4 泊滞在
10/10 (非常に良い)
James A
出張
2023 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice to stay. Been doing it for over a decade. Like home
James A
2023 年 4 月に 6 泊滞在
8/10 (良い)
Tom、Germany
2015 年 1 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Convenience, friendly, value for money.
Comfortable bed, staff exceedingly friendly and helpful. Internet is in lobby/bar only, but is decent and there are many comfortable chairs spread throughout. I'm a repeat customer, and will be again.
Tom
6/10 (普通)
Rossi、Lusaka
2014 年 11 月 18 日
良かった点 : 清潔度
The Hotel is confortable and clean, but the road
The road to go anywhere from the hotel is terribl;e by all standards
Rossi
2/10 (非常に不満)
Thalha、India
2014 年 7 月 24 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not worth the money
Had to climb 4 flights of stairs to get to my room, there was no lift, no wifi in the rooms only in the lounge area, the water pressure was VERY low and the rooms are very cramped, and the room was meant to have a patio/balcony and there was nothing expect a window. Will defintly not book this hotel EVER again. Service needs to be jacked up extensively!
Thalha
4/10 (不満)
Kaye
2014 年 5 月 23 日
気になった点 : スタッフとサービス
Kaye
8/10 (良い)
宿泊されたお客様
2014 年 1 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
6/10 (普通)
Matts、Tanzania
2013 年 12 月 4 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Business Travel
Nice and Clean but bad service seem that hotel is more interested in making more Money than looking after its customers
Matts
8/10 (良い)
Adrian、Kampala
2013 年 8 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Casa Miltu
Comfortable hotel but no wireless in the rooms only in the lobby.
Adrian
6/10 (普通)
宿泊されたお客様
2013 年 3 月 15 日
気になった点 : 客室の快適度
宿泊されたお客様
10/10 (非常に良い)
gerd、Jena, Deutschland
2013 年 2 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
sehr zu empfehlen für paare
Von meiner anreise beginnent war ich sehr positiv vom gesamten personal beindruckt, alle sind sehr hölflich und freundlich gewesen und haben meine freundin und mich sehr zufriedengestellt.das frühstück war sehr abwechslungsreich, alles sehr frisch und alles sehr sauber, ich empfehle dieses hotel sehr gern weiter weil es so perfekt ist.auch eine zubuchung vor ort für meine freundin war kein problem und verlief reibungslos, daanke an das gesamte personal und bei meinem nächsten besuch sehr, sehr gern wieder!!!
gerd
6/10 (普通)
宿泊されたお客様
2012 年 9 月 26 日
気になった点 : 施設のコンディションと設備
hotel Miltu
The hotel is comfortable and one of the cheapest in Kampala - however there are still quite a few issues they have to solve before they are internationally acceptable. First of all there was no hot water in my room - the water heater was not functioning. The windows were not very well isolated so the car noise from the street was quite evident and noisy all through the night. Finally the wireless internet access was only available in the lobby so working from the rooms was impossible.