The property is lovely, however I won't be staying there again due to their ineffective management company, Vacasa. Unfortunately, this review isn't even about the home because I want the world to know Vasaca sucks.
My trip to St. George was scheduled last minute and I could only find availability through Vacasa, which I had had a big issues with over spring break. I decided to let bygones be bygones and I gave them another shot.
I was traveling with my elderly parents, which can be complicated due to my mom's Parkinson's. I made a big mistake and booked the property that did not have a rocking chair for my mom to sleep in. Knowing that property was available I called the local manager to see if she could help us switch. After giving me some misinformation, she directed me to their "24/7" Guest Services line.
I left a message as "all attendants were busy helping other customers" and my parents and I waited outside in the lovely St. George heat for over an hour, without touching anything in the property. After 1.5 hours, I took my parents to the grocery store so they could have access to restrooms, and after a total of two hours, I left another message and finally tried to get my exhausted parents settled into bed. It took my dad and I one hour to try to get my mom comfortable enough on the couch only so she could have a sleepless night.
Next day, I received a phone call from Guest Services just before noon. Apparently there had been a communication breakdown between them and the local manager because Guest Services was not available 24/7. I was told the mgr should have contacted the Portland office so they could help me. I had to point out that the message on the Guest Services line was misleading as well.
For my trouble, they offered to let me complete a survey, as that is the only way to get in touch with a manager. I completed the survey one week ago and still have not received a response. This company just continues to show their incompetence and lack of customer service. If this were my property, I would be livid knowing one of my guests had been treated this way.
I know the intial mistake was mine, but I figured it never hurts to ask. The problem is that I was lead to believe I'd receive an immediate call back. I was with my elderly parents, but I could have had my small children with me which would have made things worse. Next time I'll stay home before I'll stay in one of their properties.
Two flaming thumbs down. Vacasa sucks.