4/10 (不満)
Ellie
小さなお子様連れの家族旅行
2024 年 9 月 24 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The property itself is stunning and grounds are fabulous but our family room had a shower with only one temperature setting and window that didn’t open (we only realised at 11pm when our 4 year old woke up hot!) I mentioned these on check out to get someone to look at it.
There was also an issue getting food , we asked to book a table in the afternoon but was told the restaurant was full and subsequently when we went to the bar it was full of people having drinks waiting for dinner. I believe the hotel was full of people on a conference but as a family of 3 with a small child we needed to get a meal. On complaining we were served in the bar but I feel that hotel residents should not have to go to such lengths to eat particularly as a family hotel.
Ellie
2024 年 9 月に 1 泊滞在