6/10 (普通)
Helge G.
2025 年 2 月 16 日
良かった点 : 清潔度
House was good and described as in previous reviews. Bad experience with Evolve property management.
House in a nice location on a well-kept large property, right across from the beach. Well stocked and comfortable. Very nice front porch. Bedrooms smell a bit musky. Would stay again if not for my bad experience with the property management company "Evolve". Stayed at property with a colleague for a conference in Hilo. Booked on my credit card, but had to get my colleague listed on the rental and/or split the charge for reimbursement purposes.Contacted Evolve several days before beginning of rental to ask whether there was any way to add my colleague's name to the rental, and/or to split the charge across two credit cards, or to re-book the rental so that I pay for half the week-long stay and my colleague for the other half. The first inquiry did result in an email from an "advisors from the Guest Experience Team at Evolve" letting me know that she was going to find out what my options were, but she never followed up to provide me with an answer. I called Evolve a few days later, but Evolve was not willing to provide a solution ("against their policy" is what I was told). And there was no attempt at trying to find a solution (we would have been willing to pay a re-booking feel or such). On top of that the person I talked to was remarkably rude, resulting in an upsetting experience. Granted my request may not have been "standard", but I surmise that a locally staffed property management would have resolved my problem in a solution-oriented and friendly manner.
Helge G.
2025 年 2 月に 7 泊滞在