you have a beautiful wee cottage in one of the most beautiful parts of the country. But to have to climb so many stairs so many times becomes a wee bit soul destroying, especially when we are both over pensionable age. One reason for my booking was because you were prepared to accommodate my dogs, and while I appreciate it's not your fault, I need a better facility for my dogs. My dogs are very important to me, and I just found it totally unsuitable for them. Never mind, we did very well, and many thanks.
Regards,
Michael