The facilities might not be a perfect 10/10 due to small issues, like some rooms being a bit noisy because of the building’s design or street traffic. However, the service easily turns the overall experience into a 10/10.
Flexibility: When noise was an issue, we were offered a room switch and even a stay in their sister hotel for one night—fantastic problem-solving.
Great communication: The hotel team, and especially Anna, provided outstanding support. From tour bookings to personalized recommendations, they handled everything quickly and professionally, whether in person or via WhatsApp.
Extras: Free airport transfer with multi-day tours, flexible booking changes, and an upgrade due to the room switch showed how much the staff values guests.
Outstanding support: The team was always available for advice or assistance, going above and beyond to ensure a smooth and pleasant stay.
Despite minor flaws, the exceptional service and attentiveness, especially from Anna, made our stay unforgettable. Highly recommended!