Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
宿泊されたお客様
2020 年 1 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
グループ旅行
2019 年 12 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
宿泊されたお客様
2019 年 12 月に 2 泊滞在
10/10 (非常に良い)
Milton
出張
2019 年 12 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Milton
2019 年 12 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
グループ旅行
2019 年 12 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
宿泊されたお客様
2019 年 12 月に 2 泊滞在
8/10 (良い)
Oh
家族旅行
2019 年 12 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Oh
2019 年 12 月に 3 泊滞在
10/10 (非常に良い)
Junior
グループ旅行
2019 年 11 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, worth the price for stay. Clean as well. Eecommended
Junior
2019 年 11 月に 4 泊滞在
10/10 (非常に良い)
Eun Gyeong
2019 年 11 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
대만족하고 갑니다!!
정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^
Eun Gyeong
2019 年 11 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2019 年 11 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk very helpful and polite and very sweet
The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
宿泊されたお客様
2019 年 11 月に 3 泊滞在
8/10 (良い)
宿泊されたお客様
出張
2019 年 11 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great central location, clean tidy rooms. Definitely recommend
宿泊されたお客様
2019 年 11 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
2019 年 10 月 30 日
良かった点 : 設備とサービス
気になった点 : スタッフとサービス、施設のコンディションと設備
Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
宿泊されたお客様
2019 年 10 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 10 月 30 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 10 月に 1 泊滞在
10/10 (非常に良い)
CK
2019 年 10 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
CK
2019 年 10 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
2019 年 10 月 13 日
宿泊されたお客様
2019 年 9 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 10 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 10 月に 1 泊滞在
8/10 (良い)
Zhen Guang
2019 年 9 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Zhen Guang
2019 年 9 月に 4 泊滞在
10/10 (非常に良い)
BeomSang
2019 年 9 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
시가지에서 가까우면서도 한적한 곳이라 좋았습니다.
숙소도 깨끗했고 직원들도 친절해서 편한 여행이 됐습니다.
특히 Sera 직원이 친절히 대해줘서 기분 좋은 여행이었습니다.
단 냉장고가 현지 온도(그렇게 시원하지 않음)라서 아쉬웠습니다.
We enjoyed our trip thanks to Sera staff.
BeomSang
2019 年 9 月に 5 泊滞在
10/10 (非常に良い)
Wayne
2019 年 8 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luxury at no cost smiles everywhere
From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing