The good news first: A Lazy Lagoon is at an awesome location almost to the end of the peninsula. The beach access is directly across the street and that area of the beach is not as crowded as other areas. The house is nicely decorated with all the cooking supplies you could need. We slept 12 comfortably but keep in mind that 2 were small children. Two bathrooms was tight but we made it work, it’s definitely doable. However...there were very few tpwels and washcloths, especially when the house is advertised as sleeping 12. We had to do laundry every single day so everyone could shower with a towel. Also in the email I received, it said that the fridge might take a few hours to cool everything...more like 24 hours, and the ice maker hardly made any ice. The house was also somewhat dirty when we arrived (hairs in showers, floors dirty in places). It wasn’t filthy, but just wasn’t as clean as you would like a vacation house to be. Our main issue, though, was that we arrived at 4, as directed in the email, and when we opened the lockbox the wrong key was in it (the house key wasn’t there but the shed key was). The shed lockbox would not open at all and it looked damaged, like other tenants had the same problem and dented it trying to open it. When I called Harris Properties, no one answered. Since it was Sunday, I went ahead and called the emergency number listed on the email. On the email it directed me to press 5 on the menu, but when I called the emergency number, it took me back to the office recording and 5 was not an option. We called over and over and left messages and could not reach anyone, so the 12 of us sat on the front porch in the heat with two small kids, which was not a good start to our vacation believe me. Finally a woman called me back and said she was sending a maintenance person. He arrived about 35 min later with a key and we finally got in. You shouldn’t make a big deal of having an emergency number and instruct people only to call it in true emergencies if no one is going to answer. Thank God she called back or I don’t know what we would have done.