2/10 (非常に不満)
Esther
2025 年 2 月 10 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I have never written a review in my life, but this was too disappointing not to write about.
We booked two nights to support our Sons' sports competition. We checked in with one of my Sons. The next day, I found out my two other Sons would need a place to stay. I spoke to reservations and then your front desk (Amber), and all she could say was NO.
Can we move to a bigger room to accommodate my Sons?
Can we check out early without being penalized?
Can I talk to a Manager? She said no Manager was available all weekend.
Can you add us to a cancelation list? She said there was a long cancelation list.
Here is an idea - allowing us to check out early and give the room to someone on that waiting list would have provided a positive customer experience for everyone involved, but the answer was also NO.
Extremely disappointed all the way around
Esther
2025 年 2 月に 2 泊滞在