I would have liked to give this trip a better review. We've stayed at many VRBO's and this is the 2nd bad review I've written. First, the price quoted on line and the price quoted by the management company were different. The process is cloudy, and when asking about it I felt as if they were dismissive. The actual total charge was less, but the management fee was excessive, plus two types of taxes, etc. .
You do not get the lock box code until you arrive. They called days before our check in to ask if we could arrive at 5pm instead of 3pm. I explained we had originally asked for an early check in. I was told they would move things around so we could check in at 3.
At 3:00 I called for the code as we were close and cell service is sketchy. I was told the cleaner was just finishing up but I could have the code anyway.
We stopped for provisions allowing plenty of time to finish and arrived at 4:00. She was still there, we were finally able to get in just before 5.
It was clean enough upon first entry. Then my husband found fishing lures on the ground where my dogs could have easily found them first. Who knows what would have happened then. How do you sweep, vacuum and clean the main room thoroughly and not notice a box of lures and loose lures on the floor by the tv?
After a couple of hours in the house we started to develop sinus issues and headaches. I have asthma, my dog has severe mite allergies so I located the return air filter which I found located behind the sofa. The vent was thick with dark dust, I got the vacuum which was itself full of dirt and vacuumed the vent. I then opened it. It was BLACK. Not white not even grey, but BLACK. Wish I could post a photo.
I called and left a message explaining I had issues. I was never called back.
We spent the next couple of days being out of the cabin as much as possible. Once ready to check out, I called to let them know and mentioned I had issues. Explained what they were and that I was not happy about no call back. The woman in the office apologized for that. I also told her I had extensively filled out their questionnaire (which I also have photos of) and would hope to hear from them after they receive it.
It's been over two weeks and I've not heard a thing. Very disappointing. I will not stay at a "managed" property again. They charge too much and don't manage things.