Don’t let the exterior fool you once we walked in the room it’s was very cozy , charming Best Bed I’ve slept in compared to expensive property’s 10-10 on that Bathroom & shower could use updating other than that great hotel for price
Norma
2024 年 12 月に 1 泊滞在
2/10 (非常に不満)
Kristin
カップルで旅行
2025 年 1 月 2 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I didn't like anything about it but the convenience of the location but the experience was terrible!! The coffee pot still has coffee in it,there was an empty liquor bottle in the dresser,the heat didn't work and we didn't figure that out til 1:30am and we checked the filter and it hadn't been cleaned in months. We contacted the owner she said we could move rooms but the manager on duty just brought us a space heater said this is all I can do all the rooms are dirty,no occupied but dirty!! Why couldn't he clean one so we could have heat???? We left a day early due to it being really cold and they didn't want to provide a source of heat that actually worked. I'm very disappointed in my experience
Kristin
2024 年 12 月に 2 泊滞在
4/10 (不満)
Briana
小さなお子様連れの家族旅行
2024 年 12 月 13 日
気になった点 : 清潔度、設備とサービス
Our heater didn't work in 25 degree weather. We told the man in the front office and he said "never heard that before" and gave us a small space heater he was using for this office (they dont have heating?) from the 80s and told us to use this to warm our entire room. My husband went back and told him we needed a new room as that heater was a joke. They DID give us a new room. The room still had stuff from the previous user. We found lolipop sticks, hair clips, their food left over in the fridge. I guess you get what you pay for as this was one of the cheapest hotels in Gatlinburg for that time. The rooms were decorated nicely and the bed was comfortable. Close enough to walk downtown. Okay if you're just needing it for one night.
Briana
2024 年 12 月に 1 泊滞在
2/10 (非常に不満)
Muzammilhassan
2024 年 12 月 13 日
気になった点 : 清潔度、施設のコンディションと設備
Worst Hotel, that I ever had in my life.
It was so dirty there was literally cockroaches on the bed
Muzammilhassan
2024 年 11 月に 2 泊滞在
2/10 (非常に不満)
Lacy
2024 年 12 月 12 日
気になった点 : 清潔度、施設のコンディションと設備
Dont do it!!!
Lacy
2024 年 12 月に 1 泊滞在
4/10 (不満)
Tammy
家族旅行
2024 年 12 月 2 日
気になった点 : 清潔度
Room was ok but they had roachs
Tammy
2024 年 11 月に 2 泊滞在
2/10 (非常に不満)
宿泊されたお客様
出張
2024 年 11 月 9 日
気になった点 : 清潔度、客室の快適度
Very disappointing
When arrived found the bathroom to be dirty could not even take a shower. The sheets was dirty. Couldn’t even put my cloths in a dresser drawer because they was full of dirt and food. Food was left in the fridge. Was very disappointed!
宿泊されたお客様
2024 年 11 月に 2 泊滞在
2/10 (非常に不満)
Andrew
家族旅行
2024 年 11 月 5 日
気になった点 : 清潔度、客室の快適度
Andrew
2024 年 11 月に 1 泊滞在
8/10 (良い)
Brady
2024 年 10 月 23 日
良かった点 : 客室の快適度
Brady
2024 年 10 月に 2 泊滞在
2/10 (非常に不満)
Craig
家族旅行
2024 年 10 月 19 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Do not stay at this property because it's in terrible shape and rooms are gross
Craig
2024 年 10 月に 3 泊滞在
8/10 (良い)
Lesle
カップルで旅行
2024 年 10 月 14 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Appears to be under renovation. No one was at the counter upon arrival. Two phone numbers posted on the door to call for assistance. No one answered the primary number and someone answered the second number as did not offer any assistance. A hotel worker finally saw that they were people waiting outside’s de the office and opened the door. No greeting or sorry for the wait. Basically was handed a key and go find your room. Rooms are antiquated. Bathrooms are from another lifetime. Towels were old and barely big enough for a child let alone an adult. NO HOT Water fr a morning shower three days in a row. No phone in the room and there was a lockbox on the outside of every room door. Not sure what it was for, but startled us one as a hotel worker was accessing the lockbox while we were in the room around 9:00pm. Very alarming. Had we not prepaid through Expedia, we would have departed after the first night. Renovation appears to be superficial. Need to upgrade the switches in the bathroom and ensure hot water.
Lesle
4/10 (不満)
Denise
グループ旅行
2024 年 10 月 11 日
気になった点 : 清潔度
The gentleman at the desk was kind. There was garage in the parking lot along with a dead bloated bird. The bathroom door latch was broken, locked in the bathroom for a short time. My husband was able to get me out. The bathroom pipe had a least 2” of dust.
The king size bed was really comfortable! Extremely surprised! Within walking distance to all activities.
Denise
2024 年 10 月に 1 泊滞在
10/10 (非常に良い)
Brittany
2024 年 10 月 6 日
良かった点 : 清潔度、客室の快適度
Brittany
2024 年 10 月に 2 泊滞在
10/10 (非常に良い)
Michael
家族旅行
2024 年 9 月 24 日
良かった点 : 清潔度、客室の快適度
Great place.
Tee enjoyed our stay. We had two rooms and we were lucky to have them side by side. We could tell they were making upgrades and they rooms were looking good and you could it was coming together.
Michael
2024 年 9 月に 2 泊滞在
8/10 (良い)
Abbey
カップルで旅行
2024 年 9 月 23 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The rooms were really nice, beds comfy. The outside looks a bit run down, which makes you double guess the quality but we were surprised about how nice the rooms were. Free parking and the staff were nice
Abbey
2024 年 9 月に 2 泊滞在
10/10 (非常に良い)
Robin
2024 年 9 月 5 日
良かった点 : 清潔度、客室の快適度
Super comfortable bed! Great room!
We only stayed one night and wished we could've stayed longer. The bed was super comfortable and the room was nice!
Robin
2024 年 9 月に 1 泊滞在
6/10 (普通)
Bridget
出張
2024 年 8 月 27 日
良かった点 : 客室の快適度
getaway
We booked the hotel from a weds-Monday. When we pulled up to be honest we thought oh no ,, its run down looking. However, when we opened the door to the room , it was nicely decorated. Beds were comfortable, it was clean . The room over all was decent. The bathroom needs updating, and it would be better with no carpet , and updated flooring . The staff was very nice
Bridget
2024 年 8 月に 5 泊滞在
10/10 (非常に良い)
Russell
出張
2024 年 8 月 27 日
良かった点 : 清潔度、客室の快適度
Russell
2024 年 8 月に 1 泊滞在
8/10 (良い)
Nicolle
2024 年 7 月 28 日
良かった点 : 清潔度、施設のコンディションと設備
Very good place
Nicolle
2024 年 7 月に 2 泊滞在
2/10 (非常に不満)
Maria Eduarda
2024 年 7 月 19 日
Maria Eduarda
2024 年 7 月に 1 泊滞在
2/10 (非常に不満)
Michael
カップルで旅行
2024 年 7 月 11 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Blood on the sheets, walked into hair all over the bathroom floor, used wash rags in the shower. Manager was nice.
Michael
2024 年 6 月に 4 泊滞在
2/10 (非常に不満)
Crystal
2024 年 7 月 8 日
気になった点 : 清潔度、客室の快適度
Beware! Do not book here!
DO NOT STAY HERE! This place is awful and covered in fleas! My husband and I booked a room here a few days before our road trip. Once we checked in, 10 mins later we were sitting on the bed and noticed a few fleas. Upon removing the top sheet there were numerous fleas jumping everywhere! They got into our belongings and bit up my husband’s ankle. We told the front desk attendant and he said nothing he can do. Multiple other people were complaining and leaving due to fleas and AC units not working. EVEN WORSE, hotels.com is refusing to give us our money back because the owner of the property will not respond. This is a TERRIBLE experience with this motel and hotels.com.