The property was described as having air-conditioning, a microwave and a washing machine. None of these were fitted in the property.
The property was very dark and had a dirty log burner which caused smoke to fill the whole property.
The upstairs bedroom had no means of escape other than a wooden staircase. This staircase only consisted of a top and bottom newal and a handrail but had no spindles fitted in between. The Velux window in the upstairs bedroom was filthy and covered in an old frayed net which had several dead insects trapped in it. There were also multiple electric plugs in single sockets throughout the property, which were another fire risk.
The cooking pots, stone ‘sink’ cutlery, crockery and drinking utensils were filthy and had ingrained dirt. The fridge had a strange noxious odour and there was old seafood still in the freezer. A settee had stained cushions and on lifting the cushions, there were food deposits and dust on the frame. The dining chair cushions were all stained.
There was a stack of logs in the sitting area which were home to numerous insects as well as numerous spiders’ webs.
In the second bedroom downstairs the bed settee was dirty, stained and smelt damp. The toilet pan was stained brown and the remains of previous contents were evident around the inside of the waste pipe.
We did not approach the owner late at night, as he had two guard dogs in his garden. We had no way of finding alternative accommodation at that time of night, so we had no option but to stay the night.
When we had found alternative accommodation we returned and knocked on the owner’s door but there was no answer, so we tried to call him but there was no answer. We emailed the owner as soon as we could. The owner replied but offered no refund. We subsequently sent several emails to the owner requesting a refund but he refused.
He subsequently suggested that a microwave had to be requested in advance and that we could have used the washing machine in his house. He also said that the ‘air-conditioning’ was “natural air-conditioning as it was a stone property”. There was no mention of any of this in the listing when we booked or when he showed us around the property on arrival.
The owner had the audacity to deny the property was dirty. However our photographs prove to the contrary. The owner had blatantly miss described the property and is not telling the truth in his replies to our emails, so read his reply to our feedback with this in mind.
