Service sucked. Housekeeping was not available. We had to wash our own towels. They charge me resort fees which was just crazy amount and that was after I paid in full
Maciej
2022 年 5 月に 4 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行, グループ旅行
2021 年 5 月 2 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great Staff and close access to the beach
宿泊されたお客様
2021 年 4 月に 2 泊滞在
2/10 (非常に不満)
Valerie
2021 年 1 月 20 日
Valerie
2021 年 1 月に 2 泊滞在
2/10 (非常に不満)
dan
家族旅行
2020 年 6 月 28 日
気になった点 : 清潔度、客室の快適度
dan
2020 年 6 月に 1 泊滞在
4/10 (不満)
Debbie、Chicago il
グループ旅行
2020 年 3 月 2 日
気になった点 : 設備とサービス
Every single little detail was an extra charge. Room had a lot of small issues. Service for the room terrible. WAY overpriced for what we got. Would not go again.
Debbie
2020 年 2 月に 2 泊滞在
2/10 (非常に不満)
Irina
家族旅行
2020 年 1 月 14 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Irina
2019 年 12 月に 8 泊滞在
10/10 (非常に良い)
RickyRicardo、New York / Boston
家族旅行
2019 年 9 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything from staff( Ricardo) attending to all our needs, to services (pool, restaurant) perfect setting for a family reunion. We will definitely come back and this time take advantage of All the places and ideas that they told us about. Great Customer service.
RickyRicardo
2019 年 9 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2019 年 4 月 8 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
After receiving a call the morning I was going to fly in they indicated that the property was not available any longer and they offered me cancellation which I said was fine. Then they told me I had to call Orbitz. I called Orbitz and spent an hour on the phone with them and they said that I could not cancel because it was a non-cancelable reservation. We went round and round. Then received eight email confirmations that I was all set. I got to the property checked in they indicated there were $300 additional charges beyond what Orbitz confirmed for my bill. They also charge me for parking and I did not have a car. After the first day they called me from the property management company and said that I had to get out of the room and they physically removed my property from the room. They said that I was only allowed to stay there for one night even though I have eight email confirmations from Orbitz the day of my travel confirming a two night stay. This was one of the worst experiences I’ve ever had in my life and I will never use Orbitz again nor will I ever recommend them to anyone. This was a complete nightmare and I am seriously considering legal action based upon their illegal entry into my room.
When I last spoke with the lady from Orbitz who I was on the phone with for over an hour I told her I expected some consideration and I never heard anything back. This was even before they physically remove my property from the room. They locked me out of the room.More