I reserved a room for 2 double beds and balcony because i had 3 people staying in one room. When we checked in the hotel was oversold with zero available rooms and had us in a one king bed room. Due to be oversold they were unbale to move us. We asked for a roll away bed (they didn't have any). We asked for extra blankets to make a bed on the hardwood floor, it took 4 hours and 3 requests to receive the extra blankets. The front desk then offered us a late checkout of 1pm. The next day we kept getting knocks on the door by housekeeping, each time we told them we had a late checkout. At noon, we received a call from the front desk telling us if we weren't out of the room in 15 minutes we would be charged $100. We let her know that due to the room fiasco the night before we were given a late check out. She said that is NOT True, i checked you in and did not authorize a late check out. When we came downstairs, she realized she did not check us in, still no apology, she said the person here last night was not authorized to offer you a late check out. In the end we paid $600 for a room that we did not receive, no late checkout, no offer of compensation, definitely not a good start to our vacation.