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"日本語が通じるので非常に心強く、とても良い滞在が出来ました。"

"予定のフライトが7.5時間遅れることになり、搭乗時間までホテルは再度受け入れてくれました。何度も空港まで送迎をしてくれ、この点はとても嬉しかったです。 設備は予約内容と違いましたが、快適な点もありました。自然の中にあるホテルなので、部屋の中に虫がいるのは仕方ないですが、最初部屋に入った時にヤモリが出迎えてくれたのには大笑いでした。 朝食はいつも同じです。"

"Overall it was a terrible hotel. Not worth the price. First of all, the owner was not there at check-in time and we had to wait 30 minutes. The floor of the room was very dirty. The toilet sometimes did not flush. The water pressure in the shower was weak. The owner introduced us to a 3-day Easter Island tour, so we joined it. It was USD $100 per person. The tour was to visit the main tourist sites such as Rano Kau, Rano Raraku, and Ahu Tongariki. This was extremely bad. The car was worn out and did not start, and did not depart on time. The explanation for each step was long. The explanation continued until other tourists arrived and departed. They suggested that we have lunch when we arrived at Anakena Beach, but we arrived at 4pm. Unbelievable. They suggested a horse riding tour, but the schedule for the day was really bad. We thought we had arrived after 20 minutes of shaking on a rough road, but it turned out we had gotten to the wrong place and had to go back the way we came. When I checked the riding time, I was told it was probably 30 or 40 minutes later. Very disappointing. I canceled the ride and got a refund, but they did not refund the USD $30. They said it was for the extra fee for getting up early in the morning and the gas. I complained about the ride, but they said it was not my fault. They offered to take me to the airport for an additional USD $10, but I refused. I recommend not staying at this hotel. Do not join the tour. It was a really awful hotel."