Our first room had a roaches and smoke alarm was torn off the wall. The entire place smelled like marijuana.
moved to a room on the other side of the building.
The pool area was extremely crowded, they ran out of pool towels and the next morning they ran out of the advertised grab and go breakfast by 8:00 am.
I will not be back. Although I do have to say the young woman at the front desk handled my complaints professionally and non combatively as possible.
Genevieve
2023 年 1 月に 1 泊滞在
4/10 (不満)
LuAnn
2023 年 1 月 29 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Would not recommend. Old and not the cleanest.
It was convenient location but we found a small bug crawling on one of the beds which had me Googling “bed bugs.” Ewwww. Hard to sleep after that. We did have hot water for 1-1/2 of our 2 showers. Check-in girl really struggled trying to tell us where to park and load in and she men led the speech like she was mad she had to explain it one more time. No hot breakfast. Only grab and go bag.
LuAnn
2023 年 1 月に 1 泊滞在
10/10 (非常に良い)
John
家族旅行
2023 年 1 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
John
2023 年 1 月に 1 泊滞在
8/10 (良い)
Zack
出張
2023 年 1 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not bad
Former holiday inn express property still in decent shape other then the scraped up wall in the hallway rate was bad and was good location
Zack
2023 年 1 月に 2 泊滞在
6/10 (普通)
Tabitha
小さなお子様連れの家族旅行, グループ旅行
2023 年 1 月 16 日
良かった点 : スタッフとサービス
Was ok stay
Tabitha
4/10 (不満)
Matthew Victor
2023 年 1 月 16 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Location was good for what i was in town for.
The room i was given had no sheets, pillow cases or blankets
They gave me another room.
No water pressure in the morning just when i needed to shower.
Overall facility seemed run down and in need up upgrades.
Matthew Victor
8/10 (良い)
宿泊されたお客様
グループ旅行
2023 年 1 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Swim date
Pleasant stay
宿泊されたお客様
2023 年 1 月に 1 泊滞在
6/10 (普通)
robert
2023 年 1 月 15 日
良かった点 : 清潔度、施設のコンディションと設備
at both of my stays ,at 10:00 a.m., no hot water for showers.
robert
2/10 (非常に不満)
Jetana
2023 年 1 月 12 日
Jetana
2023 年 1 月に 1 泊滞在
10/10 (非常に良い)
Ryan
2023 年 1 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ryan
2023 年 1 月に 1 泊滞在
4/10 (不満)
Sadia
家族旅行, 小さなお子様連れの家族旅行
2023 年 1 月 3 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Even though it says it’s a non smoking facility but the entire building has a strong smoke smell and even weed. Hallways are dirty with garbage and stains everywhere. Our room washroom had slow growing mold, toilet stopped flushing at one point.
We asked front desk twice to clean our room when we go out and when we returned at night it was not done. Breakfast was in a brown bag with a water bottle, 3 other small items. We did feel unsafe staying here but due to busy season we could not change the hotel at the last minute.
Overall, I would not recommend this hotel to families with kids as it’s kept very poorly.
Sadia
6/10 (普通)
Vernice E.
2022 年 12 月 28 日
Vernice E.
10/10 (非常に良い)
宿泊されたお客様
2022 年 12 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2022 年 12 月に 1 泊滞在
8/10 (良い)
Rebecca
2022 年 12 月 13 日
Rebecca
2022 年 12 月に 1 泊滞在
2/10 (非常に不満)
Ashley
2022 年 12 月 13 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Steer Clear!!
Upon checking in, I had noticed the type of customers checking in looked suspicious. Went to my room and noticed the building looked disgusting. There was trash and dirt in the halls and it stunk horribly. My room looked nothing like the pictures. The bathroom looked disgusting and there was no hot water. I stayed with a friend and the Townsynd 20 minutes away after driving 6 hours. Complained to front desk next morning and was told they couldn’t give me a refund because the computer doesn’t allow it. I was given a receipt and told to call hotels.com. Hotels.com told me that I had to wait until Monday because a manager isn’t there but front desk would notate everything. Today, the “manager” told hotels.com I never complained to front desk. She’s claiming the employee never worked there that checked me out. Claiming she was working all Friday and Saturday. She laughed while I was explaining the situation. She basically insinuated that I was a liar. When I requested a supervisor over her because the conversation wasn’t productive, she laughed at me. She told me they don’t give refunds and said the only other person over her is someone named Tom who is the owner. The customer service here is subpar and if not rectified, I’ll be taking this a step further
Ashley
2022 年 12 月に 2 泊滞在
10/10 (非常に良い)
Ashley
家族旅行
2022 年 12 月 12 日
良かった点 : 清潔度、スタッフとサービス
The staff was super friendly and very nice. This the rooms and amenities were decent for the price. They have a grab and go breakfast.
Ashley
2022 年 12 月に 2 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2022 年 12 月 12 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
The hotel was absolutely disgusting! The view was a brick wall. The curtains and bedding were stained. The floor had wrappers and the conjoining room door was open. The next door room looked like they had a party in there.
宿泊されたお客様
2022 年 12 月に 1 泊滞在
6/10 (普通)
Kama
2022 年 12 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Kama
2/10 (非常に不満)
david
2022 年 11 月 30 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
david
2022 年 11 月に 1 泊滞在
10/10 (非常に良い)
Chul hong、Mesa
出張
2022 年 11 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff members and friendly! Pretty good price with giant kingsize mattress!! I stayed in super good and clean shape room! Only downside was a breakfast but overall good
Chul hong
2022 年 11 月に 1 泊滞在
10/10 (非常に良い)
Emily
カップルで旅行
2022 年 11 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Only bad thing was the carpet had stains.
Emily
2022 年 11 月に 1 泊滞在
10/10 (非常に良い)
Miranda
2022 年 10 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Miranda
2022 年 10 月に 1 泊滞在
8/10 (良い)
Connie
2022 年 10 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Connie
2022 年 10 月に 1 泊滞在
4/10 (不満)
Crystal
カップルで旅行
2022 年 10 月 18 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Like: The bed was comfy.
Dislike: Very limited gym eqiupment and half of what was there was broken. The shower looked like it had not been cleaned. There was black mold in the AC unit. Our room was not cleaned when we came back after a day on the town. They told me this needed to have been requested earlier in the day. When I at least asked for fresh towels, I was told they were out for the day,.