2/10 (非常に不満)
BRENDA
カップルで旅行
2025 年 3 月 11 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
No hot water for shower. At 2:00am water came pouring down from the floor above us into the bathroom. Bathroom was flooded luckily most of the water landed in the shower area. When we reported this to the hotel owner he said someone should have told you about the hot water not working when you checked in. He was the one that checked us in the night before. I told him that the bathroom was flooded and kept us up all night while the water poured out of the ceiling and he stated thanks for the heads up Ill look into that. I informed him that we were not able to shower because there was no hot water and he stated well you should've waited a little longer for the water to heat up. We ran the water for awhile and it never heated up.Bad customer service from the hotel owner.
BRENDA
2025 年 3 月に 1 泊滞在