Was told at check in there was no parking near room. Would have to walk or take shuttle. Was told that the complex "catered to bus tours, not car travelers". One king bed instead of two beds. When questioned, was told a king can fit 4 people. Was told nothing available. I said I booked 2 beds, Was asked how I booked. I said through Expedia. "Supervisor" said - "Oh that's what the problem is". Was made to feel it was my fault they did not have what I reserved.
No internet from room. Had to leave complex to find a "public space". Vending machines empty. Cardboard cups instead of glass (glass is MORE sustainable) for $300/night. I don't think there was ever coffee in the room. Took an hour to get settled after 10 hour drive - not fun. The "luxury" we expected to get was only superficial and mostly the grounds (which were beautiful). Grumpy staff, Whole experience turned us off. Guess we are just not "cruise" people. Definitely not what we were expecting.
Barb
2024 年 9 月に 1 泊滞在
8/10 (良い)
mike
家族旅行
2024 年 9 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
went a year end received great price
mike
2024 年 9 月に 2 泊滞在
8/10 (良い)
Winnie
カップルで旅行
2024 年 9 月 25 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
NA
Winnie
2024 年 9 月に 1 泊滞在
6/10 (普通)
Lizhen
2024 年 9 月 25 日
Lizhen
2024 年 9 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2024 年 9 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good place to stay
A unique, fun place to stay. Hotel staff was very accomodating in helping us to have a room that met my disability needs. Shuttle met us at railroad and took care of getting our luggage to our room.
宿泊されたお客様
2024 年 9 月に 1 泊滞在
6/10 (普通)
Akash
2024 年 9 月 21 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Very bad front desk
Akash
2024 年 9 月に 1 泊滞在
6/10 (普通)
Rick
2024 年 9 月 21 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Great location. Not enough car parking spaces. Terrible front desk service. It was end of season so help was ready to leave. Only Sophie and Jonathan--2 servers in Karstens restaurant were superb!
Rick
2024 年 9 月に 1 泊滞在
6/10 (普通)
JOSE FLORES
カップルで旅行
2024 年 9 月 21 日
気になった点 : 施設のコンディションと設備
Extremely well located right next to park entrance. But hotel is very poorly planned, you have to wait for a shuttle or walk far away from only 2 small parking lots. There is no housekeeping and food is very overpriced.
JOSE FLORES
2024 年 9 月に 3 泊滞在
10/10 (非常に良い)
Gary
家族旅行
2024 年 9 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Gary
2024 年 9 月に 2 泊滞在
6/10 (普通)
Maripat
2024 年 9 月 19 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Check in is 3. At 3:30 I checked in and was told the room may or may not be clean, but if it wasn’t I could leave my stuff in the room and comeback later. Why would they give me a room if they didn’t know it was clean and why would I leave my stuff there? The clerk was quite distracted by two coworkers who weren’t busy. Service was poor for lunch. I was finally given a menu and told what they didn’t have, but no one ever came back for my order. I left and ate elsewhere. Parking was inadequate. People were double and triple parked in the overflow lot. It was late in the season so who knows what it’s like in summer. BTW this property is owned by Holland American cruise line.
Maripat
2024 年 9 月に 1 泊滞在
10/10 (非常に良い)
Nancy J
2024 年 9 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Washers
The self serve washers were run by an app that did not work. Staff was able to start them with their over-ride. Glad to have them available
Nancy J
2024 年 9 月に 2 泊滞在
8/10 (良い)
John
家族旅行
2024 年 9 月 18 日
良かった点 : 清潔度、スタッフとサービス
John
2024 年 9 月に 2 泊滞在
2/10 (非常に不満)
Steven
2024 年 9 月 17 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Paid for a suite and got a crooked floor, broken lock on the paito so we couldn't be secure, smelled of intense cleaner, and if you want to watch anything on the television at night forget about it. Highly don't recommend and do not trust.