4/10 (不満)
Steven
家族旅行
2022 年 5 月 9 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful grounds, old, damp and moldy room that r
The Sundy is well known for its excellent cuisine and for its exquisite grounds. Beautiful table settings for the outdoor restaurant and lovely Koi-stocked ponds are connected by a series of stone paths. However, staying at the Sundy is a different experience. The first floor room where I stayed was large and had at lovely decor, but the room was dark and suffered from black mold on the ceilings and in the bathroom shower stall, as well as the large armoire enclosing the small TV stank of mold. The shower door grab handle literally came apart upon contact, and the linens were damp with humidity. The staff are not available before 4 pm, and even then they admitted they do not answer the phone, even though I needed to get dry bed sheets. First night I had to sleep fully clothed! Finally, no continental cuisine was available after 9 am. While I do not know the condition of the other rooms, and these issues can be rectified by knowing how to handle the staff and knowing what to expect, no stay should have to be this difficult, and the existence of mold in any B & B or hotel is unacceptable and dangerous, even in humid southern Florida.
Steven
2022 年 5 月に 3 泊滞在