4/10 (不満)
Debbie A.
2024 年 11 月 7 日
Be careful
We arrived at the property and was advised the keys were in the shop below the apartment. The shop worker didn't know anything about this and eventually found the keys in the till. We advised him our car (model & type)was in the car park. He said this was fine. We later returned to be told by another member of staff that we couldn't leave the car in the car park. We explained we were renting the apartment upstairs and he apologised and said he hadnt been told.
We woke up the next day to find the car was not in the car park. When we asked the shop to check the CCTV they advised a member of staff had arranged for the car to be towed away as they were unaware anyone was in the apartment!!!
I spent the whole day making various calls trying to get the car back, to eventually be told by the hire company that they would retrieve the car and end the rental, I would also be charged for getting the car back to Orlando airport and I had to rent a new car.
The tow company allowed me to get my possessions from the car but couldn't give it back without authority from the hire company.
I had to pay for a taxi the the tow company and then get another to the Daytona airport where I had to hire a new car.
After this I emailed a photo the the shop staff, left a note in the shop and another in the car advising I had rented the apartment and NOT to get the second car towed away. This completely ruined my holiday as I was out of pocket and constantly looking out the window the check the car.
Debbie A.
2024 年 10 月に 6 泊滞在