We were touched by your extremely courteous service. Please keep this up!
Sharmi
2024 年 12 月に 3 泊滞在
2/10 (非常に不満)
Namgyal
2024 年 8 月 31 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Room is small , we were supposed to have two king bed but got queens size and also it’s far from attractions spot
Namgyal
2024 年 8 月に 1 泊滞在
2/10 (非常に不満)
Hitesh
家族旅行
2024 年 7 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hitesh
2024 年 6 月に 3 泊滞在
6/10 (普通)
Pritam
家族旅行
2024 年 6 月 27 日
We online booked a family suite for 4 person (2 Adults 2 children). Room allocation to us was very small to accommodate and charges for the room was also double.
Pritam
2024 年 6 月に 1 泊滞在
8/10 (良い)
Jeffrey
家族旅行, グループ旅行
2024 年 3 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel itself is attractive and well appointed Staff are friendly, knowledgeable and helpful. Coffee/bakery is fantastic. The setting is in a congested section of the Darjeeling bazaar without on site parking making arrival and departure complicated. We enjoyed our stay.
Jeffrey
2024 年 3 月に 2 泊滞在
4/10 (不満)
Brian
2023 年 12 月 17 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Total Fail!
The service at this hotel is a disaster. When booking a tour to go to Tiger Hill to watch the sunrise, we were told to wait in the street, down the hotel 3 minutes walking, from 0300 to 0400 to wait for the driver in very cold temperatures. We were later given different information. After booking the car to take us to the railway station, there was no note in the system about the booking or the payment. This was sorted out however at thst time of departure we called the driver who informed us he was never informed of the departure time. They did provide a heater in the room as there is no heat in the hotel and we were there mid December. Room was large. The restaurant is horrible, wouldnt recommend. Bad food, cant pay by card as machine doesnt work. Cant pay by cash as no change. Staff are completely not trained and for this reason i would not recommend. As full time travellers, we appreciate helpful staff and unfortuntely there werent any at this hotel with tge exception of the night desk clerk. Very nice young man.
Brian
2023 年 12 月に 4 泊滞在
10/10 (非常に良い)
Shipra
家族旅行
2023 年 6 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our stay at Sumitel was great. The staff was extremely friendly and took care of all of our requests in a timely manner, even when we ordered our dinner late, they accommodated us. We could see Kanchunjangha from our room, which was an added bonus. The front desk attendants and the night manager was also very friendly, including the kitchen staff Pranesh, Lakpa and Sovana. The only room for improvement I would suggest is Wifi, which was extremely slow. Otherwise a great stay.
Shipra
2023 年 6 月に 2 泊滞在
8/10 (良い)
Mandy
2022 年 12 月 28 日
Mandy
2022 年 12 月に 1 泊滞在
8/10 (良い)
Arijit
家族旅行
2022 年 1 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel located in a good place. Staffs and amenities were good.
Arijit
2021 年 12 月に 2 泊滞在
8/10 (良い)
Shubham
家族旅行
2021 年 11 月 24 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Neat and clean property with good staff. A lift would have been great for people staying on higher floors.
Shubham
2021 年 11 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2021 年 2 月 10 日
良かった点 : スタッフとサービス
It was great! I enjoyed my stay a lot. Would recommend!
宿泊されたお客様
2021 年 1 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2020 年 11 月 20 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Cleanliness, Location and Staff Behaviour were the major factors that motivated me to rate this hotel 5 stars