hotel is outdated, rooms are not clean, the suite we were in (2bdrm suite) is not safe, there's a column diagonal in the middle of the room, I bumped my head on it over 20times, lights over bed are serious safety hazard, corridors smell really bad, the food is mediocre (30euros burger is not edible). Staff is hit or miss, some are ok, and some are simply rude. the ski shop is not what you would expect from 5* hotel service, they do not assist clients, they missed keeping my ski straps in ski bags and in spite of 100euros tip, they didn't seem interested in doing much for me and my family. never again in this hotel, no wonder it has rooms available.