The check in & out process was very easy & smooth. We were disappointed with the condo compared to the pictures. The paint needs freshened up, light bulbs out, mold around the tub & large step was unsafe to enter, garbage can was dirty, washing machine was not operating correctly (we had to hit the breaker to get it to work), could not find instructions for tv & a couple of the remotes were dead, door was broke to the toilet room & fan did not work, icemaker was broke, no dish cloth to wash dishes, never had to start laundry before checkout in any other establishment. Just providing honest feedback in hopes it will be a more seamless experience for guests in the future.