The property was suppose to provide housekeeping services every other day. We stayed there for three nights and the bathroom & towels were never refreshed. We ended up going down to the front desk on the third night to get more towels.
Mary
2024 年 9 月に 3 泊滞在
10/10 (非常に良い)
Talon
2024 年 9 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel opened in December, overall such a great experience! Great location with shopping and restaurants next door! Only 10-15 minuets to downtown Cincinnati. You do get charged $5 a night for parking but other places charge a much higher rate per night. You do also get charged $25 a night for incidentals which you can use for the treat bar for snacks, drinks, etc. But if you don’t damage your room or buy anything at the treat bar that money will be refunded to you after your stay. This hotel is so worth it. I highly recommend this to anyone if you’re unsure where you want to stay in Cincinnati! Be sure to sign up for Hilton honors rewards, it’s free and you can earn points on your stays at Hilton hotels!
Talon
2024 年 8 月に 2 泊滞在
10/10 (非常に良い)
Rebecca、Montpelier
2024 年 9 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
Rebecca
2024 年 8 月に 3 泊滞在
10/10 (非常に良い)
Michelle
2024 年 8 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really liked this property. They had a good breakfast with the make it yourself. Waffles parking is convenient and feels very safe.
Michelle
2024 年 8 月に 1 泊滞在
10/10 (非常に良い)
Sharon
2024 年 8 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sharon
2024 年 8 月に 2 泊滞在
10/10 (非常に良い)
Jodi
小さなお子様連れの家族旅行
2024 年 8 月 22 日
良かった点 : スタッフとサービス、施設のコンディションと設備
This location was prime for shopping with a shopping center right next door. The hotel was also right on a beautiful walking trail that went for miles.
There were multiple dining options within walking distance & the hotel is newer and the rooms are beautiful.
Only complaint is that it was obvious that my room was not vacuumed because I found someone else’s toenails on the floor :(
Jodi
2024 年 8 月に 2 泊滞在
6/10 (普通)
RAFAEL
家族旅行
2024 年 8 月 16 日
良かった点 : 設備とサービス、施設のコンディションと設備
Stayed 6 nights, only one day they cleaned the room.It was to be every other day.
Breakfast not good.
RAFAEL
2024 年 8 月に 6 泊滞在
10/10 (非常に良い)
Georgia
家族旅行
2024 年 8 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was the perfect location!
Georgia
2024 年 8 月に 1 泊滞在
4/10 (不満)
Erin
2024 年 8 月 16 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Erin
2024 年 8 月に 3 泊滞在
6/10 (普通)
Kayla
小さなお子様連れの家族旅行
2024 年 8 月 13 日
良かった点 : 清潔度、設備とサービス
Check in was a disaster. Midnight crew was in training, I get that, the problem was fixed the following day. However how it was originally handled was not professional.
1. I was told I already checked in.
2. I was told they gave my reservation to another guest— yet under my name.
3. Check in took longer than 30 minutes just to give me a different room (at 1 am with no other customers is night).
4. They had credit cards and names all mixed in their system.
5. Staff clearly did not verify names with licenses or card on file.
6. I had to talk to and reach out to the manager on day shift instead of the other way around. Ensuring that I wasn’t paying for someone else’s stay. They did follow up through out the day which was appreciated.
7. Asked for additional conditioner as ours was out and never got it. Rooms were cleaned every other day or so which was nice.
8. Pool was nice but floors extremely wet with no great draining of the puddles.
9. Breakfast was decent.
Kayla
2024 年 8 月に 4 泊滞在
10/10 (非常に良い)
Sarah
家族旅行
2024 年 8 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff. Awesome pool. Location can’t be beat! Didn’t like parking charge. Lady working at breakfast ridiculed another guest when he didn’t use tongs - I guess she takes food safety seriously
Sarah
2024 年 8 月に 3 泊滞在
10/10 (非常に良い)
Sarah
出張, 家族旅行
2024 年 8 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
First of all, front desk staff are impeccable - so very very nice and accommodating and friendly. Hotel is new, very nicely located in the Hyde Park area. So many restaurants and stores nearby just off the walking trail. Loved the pool in the hotel! Did my laps everyday. So clean and nice. Thumbs up for the free breakfast too!
Sarah
2024 年 8 月に 2 泊滞在
6/10 (普通)
Katherine
2024 年 8 月 8 日
良かった点 : 清潔度、施設のコンディションと設備
I liked the property and the room. Breakfast was ok, although the lady that handles it was rather rude when I tried to use the same tongs for my sausage and eggs. She spoke to me like I was a child.
The room was not ready when I arrived 15 minutes prior to 3pm (normal check in) and I had to wait in the lobby for 30 minutes until my room was complete. In the 5 nights I was there my bed was not changed or made, and I only had ONE day that my garbage and towels were done. My boss did use Expedia so it literally had me have to check in and out 3 times. I was promised yesterday morning my bed would be changed and the room cleaned. I was gone from 7:45 am to 4:30 pm. and I walked into an untouched room AGAIN. I was told housekeeping was already gone for the day. The gentleman at the front desk did bring me up clean towels. However, I am pretty sure I will never stay here again when I come in for business or pleasure. The room was not cheap, and the fact that I never got a room clean in 5 nights is despicable.
Katherine
2024 年 8 月に 1 泊滞在
10/10 (非常に良い)
Grace
2024 年 8 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay! Thanks!
Grace
2024 年 8 月に 1 泊滞在
10/10 (非常に良い)
Genevieve
2024 年 8 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was super clean, staff was wonderful and breakfast was great. Easy checkin/check out.
Genevieve
2024 年 8 月に 3 泊滞在
10/10 (非常に良い)
Jen
2024 年 8 月 5 日
Jen
2024 年 7 月に 1 泊滞在
10/10 (非常に良い)
Victoria
2024 年 8 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall great stay. Clean room and quiet, no concerns with other guests.