I hope this message finds you well. I apologize for the delay in responding. My husband and I got married on March 29th—the day we were supposed to check in to the Chicago Southland Hotel—and we just recently returned from our honeymoon.
My husband and brother-in-law checked into the hotel the night before our wedding but left within an hour of arrival. According to them, the hotel appeared to be under renovation, lacked cleanliness, and felt unsafe. Items were randomly placed, creating an unwelcoming environment. Based on their feedback, my husband asked me to cancel our reservation immediately, which I did right after our conversation.
I fully understand that I would not receive a complete refund, as the cancellation occurred less than twenty-four hours before check-in. However, I anticipated receiving a partial refund. Additionally, I noticed that I did not receive a confirmation email acknowledging the cancellation. Upon reviewing this email thread, it seems my cancellation may not have been processed.
We originally chose the Chicago Southland Hotel for its convenient location near our wedding reception, its attractive room photos online, and the amenities it offered. While I have had positive experiences using Expedia in the past and intend to continue using your services, unfortunately, this particular experience was disappointing.
I would appreciate any assistance in resolving this matter. Thank you for your time and attention.