Bathroom toilet broken. Nobody fixed despite numerous attempts leaving us with 1.5 bathroom for 11 people. Bed was broken and hazard for kids and never fixed. WiFi was terrible making watching tv or working near impossible. Worst part is that nobody from the property management company did anything other than telling us a ticket is open. Easy fixes and simply terrible follow up via phone and chat.
Rajat K.
2024 年 7 月に 3 泊滞在
4/10 (不満)
Chris D.
2024 年 7 月 13 日
Not the greatest
Took over an hour after multiple calls to get in. They don’t answer. Holds go forever. Asked prior to going twice if there was a bbq finally got a response the day of check in. They said no but there was one that didn’t work. The lawn is dirt due to the grass dying from no water. One Tv remote for two tvs. One very rickety bed that’s close to breaking. Only 7 forks. Nice house and a decent view however the yard and it’s terrible shape is real downer. Would not rent again!
Chris D.
2024 年 7 月に 4 泊滞在
4/10 (不満)
Megha M.
2024 年 6 月 8 日
良かった点 : 清潔度
Long weekend stay
We stayed in the property and we’re not able to get inside for almost 1.5 hours as the door lock code did not work. The staff was not able to diagnose the issue why the code is not working and we were frustrated as our kids wanted to settle inside , seems like the owner changed the code and the management had no clue , will not recommend vacasa again. Master bathroom tub had a lot of dead bugs, and powder room toilet was clogged. We called them to fix it, but the person said it would require them to remove the seat which would smell and then didn’t do it and asked us to not use the toilet. We didn’t get any compensation for not being able to use the powder room. We also asked for extra time for check out but no one responded and the cleaners came right at the check out time and started cleaning while we were taking our stuff out. The worst experience we have had in a vacation rental
Megha M.
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Nikhil S.
2023 年 9 月 15 日
良かった点 : 清潔度
Great location, beautiful house
Very well maintained property with an amazing location. Views are good, wineries are at walkable distance. Property is well isolated to give a sense of privacy and tranquility. Vacasa team was super helpful.
Nikhil S.
2023 年 9 月に 2 泊滞在
10/10 (非常に良い)
Lisa L.
2022 年 9 月 18 日
良かった点 : 清潔度
Family Birthday Celebration
We came over with kids and grandchildren to celebrate husbands 60th birthday. It was a great house. Plenty of room and everyone loved the view and location
Lisa L.
2022 年 9 月に 2 泊滞在
10/10 (非常に良い)
Eddie B.
2022 年 8 月 24 日
良かった点 : 清潔度
Would stay again!
Clean and excellent property location. Thanks!
Eddie B.
2022 年 8 月に 4 泊滞在
8/10 (良い)
Peter C.
2022 年 5 月 3 日
良かった点 : 清潔度
Nice place
great location on the south side of the lake. Easy access to the wineries and downtown Chelan. The house is just above the road so it can be a bit noisy. The view is great but through the power lines. Overall a very nice place to stay.
Peter C.
2022 年 4 月に 4 泊滞在
6/10 (普通)
Betty L.
2021 年 7 月 26 日
気になった点 : 清潔度
Not very clean or well appointed.
Lovely location and great view, but there were cobwebs and bits of paper in the bathroom, poor a/c upstairs, one cup of laundry detergent, a clogged drain in upstairs bath. Not what I expected.
Betty L.
2021 年 7 月に 4 泊滞在
4/10 (不満)
Steven E.
2021 年 6 月 25 日
気になった点 : 清潔度
disappointed in our stay
nice home but dirty in and out. Not set up for close for 12 people not enough plates or forks. no directions on how things worked .No tv Hard to find home and no signs to help find home. broken lawn chairs. yard not mowed and a mess . Entry dirty and bird poop in corner of entry
Steven E.
2021 年 6 月に 3 泊滞在
6/10 (普通)
Susan M.、Mill Creek
2021 年 5 月 16 日
Relaxing stay with plenty room
We had plenty of rooms and space. I expected the house to be close to the lake but it’s actually down the hill across the street that you don’t have access to from the house. The beds weren’t exactly comfortable for everyone.
The house seemed clean enough but it lacked some towels and there were some things in the rooms there wasn’t tidied up.
We had some difficulty getting to the right house and had some questions so I emailed the host and I never got a call or an email back. It was a relaxing stay all around but it wasn’t a perfect place to stay.
Susan M.
2021 年 4 月に 2 泊滞在
8/10 (良い)
Adrian P.、Seattle
2021 年 5 月 13 日
良かった点 : 清潔度
Nice spot for a visit
Great house, nice view, walking distance to a bunch of good wineries and a bar. Didn't have any of the cleanliness issues others have complained about. Recommend a stay for sure.
Adrian P.
2021 年 5 月に 8 泊滞在
6/10 (普通)
Crystal P.
2021 年 3 月 24 日
気になった点 : 清潔度
Great location and view, but maintenance, cleaning, and prep for guests needs work.
Overall, we very much enjoyed our stay and time in Chelan. The house was cozy and the view of the lake from the back of the house was great. However, there were a few issues relating to basic maintenance, cleaning, preparation and other details missed that were a bit of a surprise considering the expense we paid. I’ll share the details in a direct message since there is a character limit here (all feedback does not fit) with the hope that they will be remedied soon and future guests will not experience the same issues, as we would also enjoy an opportunity to come back. All of the missed details for cleaning and preparation just made us overall think there must not be a cleaning, maintenance or prep checklist that is ran through before any guests arrive, and really made us question the cleanliness of the home as a whole.
Crystal P.
2021 年 3 月に 3 泊滞在
8/10 (良い)
Marc H.、Lynnwood
2021 年 2 月 17 日
良かった点 : 清潔度
Winter getaway was well worth it!
Only reason not 5 stars is there was an issue with the code which I was sort of expecting from reviews but they didn't seem to be aware of the wrong code issue. With that said a phone call and a quick response got us into the door. A follow up text provided an updated code. Also there were small maintenance and cleaning issues such as the front door not bolted or trash underneath furniture.
Now the view was just amazing and everything you see advertised is pretty much as pictured. The kitchen accommodated everything needed to cook for the group even without using the bbq in back. There is a gas station really close that is convenient. For what you pay this house is well worth it! Fun memories!
Marc H.
2021 年 1 月に 2 泊滞在
8/10 (良い)
Gary H.
2020 年 10 月 27 日
Lovely property but....
Beautiful view from the back porch of the lake, unfortunately the lawn had not been mowed for a couple of weeks. Poor lawn care overall. House holds 13 total but only 8 plates and 8 forks. Not enough towels in bathrooms and no kitchen towels. Also a used condom is in the closet of the master bedroom Yuck
Painting work crew showed up early and we were not informed that was going to happen.
Gary H.
2020 年 10 月に 2 泊滞在
2/10 (非常に不満)
Katie R.
2020 年 8 月 16 日
気になった点 : 清潔度
Disappointed by the lack of cleanliness and upkeep of this property and home
The photos of this home are beautiful but unfortunately they are not congruent with how the property actually looks; specifically the back yard. The deck had 2 bird nests which resulted in bird feces on the furniture and deck. Unfortunately we spent our own time cleaning the outside area versus relaxing. We were also highly disappointed by the lack of cleanliness, especially in the middle of a pandemic. The refrigerator, freezer, and stove, and open trash can, had not been cleaned, the there were bugs in the bathtub, there was mold in the master bath shower and unfortunately there were not cleaning supplies beyond soap to help us make this right during this difficult time. We were also locked out of the home 3 times due to the key-less system. We are simply sick that during a pandemic, with paid time off, we couldn't enjoy our stay. We will not be returning.
Katie R.
2020 年 7 月に 4 泊滞在
10/10 (非常に良い)
Faye H.
2020 年 8 月 11 日
良かった点 : 清潔度
Great experience all around
The property was exactly as advertised. Spotlessly clean and well equipped for a family of 8. The view was great as well. This is the perfect place to go during Covid-19 since we can all eat together without having to go to restaurants. There is a propane BBQ. The only thing to remember is the place is 10 minutes away from most of the amenities of Chelan which is good because it is very quiet and no traffic in the area, but it does take some preplanning to get to the actual lake itself.
Faye H.
2020 年 7 月に 4 泊滞在
6/10 (普通)
Jenna H.
2020 年 7 月 23 日
Nice place in town
We enjoyed the location and property was kept clean and tidy. Good access to town and local beaches. There were a few things broken upon arrival, towels on the stairs and we didn’t have the right passcode to enter. We still enjoyed our stay after these issues were worked out. Lovely house all in all.
Jenna H.
2020 年 7 月に 3 泊滞在
10/10 (非常に良い)
sheryl w.、Covington
2020 年 5 月 28 日
良かった点 : 清潔度
Fabulous
Great view . Enjoyed our stay. Wish we could have stayed longer . Thank you for sharing your home
PS only issue was the grill is out of propane ...(there was no spare)
sheryl w.
2020 年 5 月に 3 泊滞在
10/10 (非常に良い)
Shawna W.
2019 年 10 月 28 日
良かった点 : 清潔度
Great location with a beautiful view
It is exactly like it said it was, large rough, clean, great place.
Shawna W.
2019 年 10 月に 2 泊滞在
10/10 (非常に良い)
Michelle W.
2019 年 9 月 13 日
良かった点 : 清潔度
Perfect for a family
Easy access to wineries, lake, rentals, walking trails.
Michelle W.
2019 年 8 月に 2 泊滞在
10/10 (非常に良い)
Vincent N.
2019 年 8 月 13 日
良かった点 : 清潔度
nice va quiet area.
We love the house, clean and nice, very nice view looking down the lake, just few minute drive down to the boat rental and few more block to downtown. next time we will try to get this property
Vincent N.
2019 年 7 月に 2 泊滞在
10/10 (非常に良い)
Harriet S.、Stanwood
2019 年 7 月 9 日
良かった点 : 清潔度
Beautiful Lake View
Large clean home at the end of a dead end street. Very quiet with a beautiful view of the lake. Close to wineries and downtown Chelan.