To explain, when looking to rent, I was exclusively looking for 3 bed villas with 2 large double beds (my son in law is 6ft 4ins so a large bed is a must) with a 3rd bedroom for their baby.
The heading “5* Luxury Villa” captured my interest so when I read that bed 1 had a king bed, bed 2 had a sofa bed/futon child bed & bed 3 was a Queen, this was perfect for my family.
On arrival it was clear that it had been misdescribed
Bedroom 3 was NOT a queen bed, it was a very uncomfortable sofa bed in the old kitchen/utility room.
VRBO ad says the accommodation is over 3 floors, it doesn’t say the whole of one floor is out of bounds so the useable area is not as large as photos depict or sq.ft stated
3. The wifi security cameras inside villa were intrusive for my family and we felt uncomfortable. The owner said he had turned them off (meaning he could also turn them on). 1 was inside the villa in the kitchen & 2 outside the rear porch facing into villa. We covered them with socks to protect our privacy. He texted us asking us to reinstate them?!
Family villa? This does not describe you will be sharing /living amongst owners’ possessions both inside & outside the property. Wardrobes were full of stuff eg broken TV in master bed, clutter & utility machines in bed 3.
The 5* luxury villa description is laughable when you see the grout in the bathrooms, broken shower fitting in master bath, clunking ceiling fan, poor quality towels/linen, old & thin sunbed cushions. Duvet in master bed was a single inside a queen duvet cover, spare duvet in wardrobe had repulsive stains on it. Upon sending photos of our problems to owner, we were asked to stop sending upsetting photos & he would not speak to us over phone to resolve
Property photos were clearly taken when the owner started to rent this villa & need to be updated or villa given some TLC returning it to the same condition as the photos depict
On reflection, upon receiving the 39 house rules, 12 page inventory & water meter chart, alarm bells should have rung that this was not a true holiday home. I felt it would not spoil the holiday but, coupled with the blatant misdescription & the owners unwillingness to remedy the bed situation, our only option was to hurriedly search for another villa leaving less than 24 hours after arriving.
As they constantly refer to it as their family home, I suggest they stop renting it to fee paying customers who reasonably expect to find it as described