They confirmed a specific type of room online, but knew they did not have it available. When we arrived they tried to convince us to take a substitution...not acceptable. They were in the process of doing renovations so the place looked like a construction site, with bare concrete floors and ripped up carpets. The room we were shown smelled mouldy and old, even though it had recently been painted. Because of the renovations the breakfast room was closed, but their website still stated that breakfast was included; no indication that ongoing renovations were interrupting that service. It took more than an hour to get a refund from Expedia for our booking, since Expedia now books rooms through a third party. No advance warning about that either.
Barbara
2024 年 11 月に 4 泊滞在
6/10 (普通)
John
2024 年 11 月 12 日
気になった点 : 清潔度
Good place to stay
John
2024 年 11 月に 1 泊滞在
4/10 (不満)
John
2024 年 11 月 7 日
Best place to staay
John
2024 年 11 月に 1 泊滞在
2/10 (非常に不満)
Julie
2024 年 10 月 20 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was old and musty and smelled. Needs to be completely updated before anyone stays there.
Julie
2024 年 9 月に 2 泊滞在
4/10 (不満)
Armando、San Marcos
家族旅行
2024 年 10 月 18 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The shower had NO handle to turn on so I call front desk and they told me that it was the only one like that there were a few others she told me to do my best turning the broken knob plus TV wouldn’t work and furniture was bad I’ve seen better in garage sales.
Armando
2024 年 10 月に 1 泊滞在
4/10 (不満)
Emerlene
2024 年 10 月 17 日
気になった点 : スタッフとサービス、施設のコンディションと設備
The hotel was supposedly under construction, they didnt mention they did NOT HAVE breakfast. They should have mentioned when reserving the room. The pool was empty and the cleaning lady came knocking on the door early asking if we were leaving soon. NEVER ASK THE GUEST TO LEAVE BEFORE CHECKOUT TIME!
Emerlene
2024 年 10 月に 1 泊滞在
6/10 (普通)
Linda
家族旅行
2024 年 10 月 8 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
The remodeling was an inconvenience as there was no breakfast as was suppose to be included.
Linda
2024 年 10 月に 2 泊滞在
2/10 (非常に不満)
Arturo
家族旅行
2024 年 10 月 6 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Insecure and filthy
Arturo
2024 年 10 月に 1 泊滞在
6/10 (普通)
Dan
2024 年 9 月 11 日
良かった点 : スタッフとサービス
The room was clean, but it had a strange smell to it. The handle on my shower came off and I had to use a pair of channel locks to turn the shower on. I talked to two other people and they had problems with their shower as well. There was construction going on so there was no breakfast bar. I have stayed at some of their other properties that were top notch, this one needs a little TLC. I will say that the staff and the customer service reps were very nice.
Dan
2024 年 9 月に 3 泊滞在
4/10 (不満)
Billy、Grand Prairie
2024 年 9 月 8 日
Billy
2024 年 8 月に 2 泊滞在
10/10 (非常に良い)
Lang
2024 年 8 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lang
2024 年 8 月に 1 泊滞在
2/10 (非常に不満)
Jesus
2024 年 7 月 31 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Room smelled horrible. Doing construction on upper floor. Too nosey. A lot of dust everywhere.
Jesus
2024 年 7 月に 14 泊滞在
6/10 (普通)
Mary
家族旅行
2024 年 7 月 29 日
良かった点 : 設備とサービス
Ice machine was broken
The Swimming Pool Had No Water
The Door To Our Room Didn't Lock From The Inside .
Mary
2024 年 7 月に 2 泊滞在
8/10 (良い)
Gayle
2024 年 7 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No don’t want to give any more details
Gayle
2024 年 7 月に 1 泊滞在
2/10 (非常に不満)
Larry
出張
2024 年 7 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Toilet was broken, it was suggested I fix it myself, ac was mild at best, no breakfast as advertised, laundry facilities was a single washer and dryer in the hallway, you can tell they horde all the oil money they make, stay away
Larry
2024 年 7 月に 4 泊滞在
8/10 (良い)
julian
2024 年 7 月 25 日
julian
2024 年 7 月に 3 泊滞在
6/10 (普通)
Armando
グループ旅行
2024 年 7 月 21 日
良かった点 : 清潔度、客室の快適度
気になった点 : 施設のコンディションと設備
Could Advise & Should Compensate
No breakfast was available; under remodel; constant noise/upstairs walking