As Celiacs we didn’t know about dining options. But every dinner place had a couple gf options. Chez Isabelle was our favourite.
Tipping was weird. No one seemed to want tips which was weird. But overall good experience
Matthew
2024 年 10 月に 8 泊滞在
10/10 (非常に良い)
Andrea
カップルで旅行
2024 年 11 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellence has amazing food the staff is amazing. The resort was very clean along with the pool and the beach area. I’ve gone to Mexico about eight times and this is the best place I’ve ever stayed. They had some good entertainment on the beach and at night. I felt totally pampered at this resort and I would highly recommend it.
Andrea
2024 年 10 月に 7 泊滞在
10/10 (非常に良い)
Lindsay Nicole
2024 年 11 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stunning resort ! 5 star plus ! The food and pools are incredible. Will be back
Lindsay Nicole
2024 年 10 月に 7 泊滞在
8/10 (良い)
Annette
カップルで旅行, グループ旅行
2024 年 10 月 31 日
良かった点 : 清潔度、施設のコンディションと設備
Santos was excellent at the pool. Prompt and attentive. I have stayed at this resort and many other Excellence resorts previously and it was always one of my favorites. I noticed that the quality has definitely dropped. Dining options have been reduced with the lunch buffet being eliminated and many restaurants being closed. With no option to make a reservation and limited availability the wait times for dinner seating became ridiculous with having to wait 90 minutes or more at times unless you ate dinnner at @ 6 PM and lined up outside from 5:30. Getting back to our room at 4:30 and still needed to wait to get it cleaned.The entertainment has also suffered with only one pleasant show being the Pop Star night. The standards have dropped and the cost has gone up. A bottle of wine that would cost probably $10. sold for $75. USD. Mexican night required you to purchase a bottle of wine to participate. The worst was actually being told to go to my room and order room service if wanted french fries at the pool as the pool side restaurant would not do take out. Standards have certainly dropped. Too bad as I really loved this chain and have stayed at all of the resorts multiple times in the past and recommended it to family and friends. I will have to find a new favorite all inclusive for future vacations.
Annette
2024 年 10 月に 5 泊滞在
10/10 (非常に良い)
Tony
2024 年 10 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was a great vacation. The food was spectacular and the staff was the best! Entertainment was also great
Tony
2024 年 10 月に 5 泊滞在
10/10 (非常に良い)
Alexandra
2024 年 10 月 28 日
Alexandra
2024 年 9 月に 3 泊滞在
10/10 (非常に良い)
Kimberly
カップルで旅行
2024 年 10 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was exquisite! From our beautiful and serene suite by the lazy river to the service in all the bars and restaurants. We will be going back!
Kimberly
2024 年 10 月に 7 泊滞在
8/10 (良い)
Kerry
カップルで旅行
2024 年 10 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort was nice. Staff were very personable. Food and drink options were good. There could have been more Vegan options. They have quite a few Vegetarian options, but not so much Vegan.
Kerry
2024 年 10 月に 8 泊滞在
10/10 (非常に良い)
Stacey
グループ旅行
2024 年 10 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sure a great experience. The staff at the Blue bar and Coffee shop were amazing.
Stacey
2024 年 10 月に 6 泊滞在
10/10 (非常に良い)
Jennifer、Clovis
家族旅行
2024 年 10 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was so attentive. The food was amazing. The facility is beautiful
Jennifer
2024 年 10 月に 5 泊滞在
10/10 (非常に良い)
Amanda
カップルで旅行
2024 年 10 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was perfect. Only complaints are, i didn’t like that there weren't menus at the restaurants, you had to take your phobe everywhere to look up the menus. I wanted to be able to leave my phone in my room. The room service food was terrible and so was the coffee. I also think the dress code was a little too fancy. It could be a little more lenient. Overall, loved it.
Amanda
2024 年 10 月に 5 泊滞在
8/10 (良い)
Karim
カップルで旅行
2024 年 10 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really liked the gym facility and in particular Zania Companera and Carolina Rios who were kind and helpful and made the workout experience pleasant. We also enjoyed the variety of food and restaurant venues (with the exception of the Indian restaurant). Also, loved the room which had a daybed beside the pool.
Karim
2024 年 10 月に 7 泊滞在
10/10 (非常に良い)
Thomas G、New Albany
グループ旅行
2024 年 10 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is wonderful with lots of pool space for whatever you desire. The pool with a bar for fun and socializing to the lazy river for hanging with friends to the private swim-up pool for relaxing. We had no issues finding chair and the service in the pool areas was exceptional.
The staff at this resort where amazing. They were extremely attentive, friendly and made our experience truly enjoyable. The food was outstanding for an all-inclusive if you went to the sit down restaurants. We were most impressed with the French, Spanish and Steak house. Breakfast was good at the buffet, but nothing special.
The only issue we had at the resort was with the concierge staff. We had 3 interactions with them and all resulted in issues. It was really no big deal with any one of the services requested, but having any issue with them on 3/3 encounters seemed less like a coincidence, and rather a lack of attentiveness or neglect on their part.
That said, we still had a wonderful experience and we continue to feel that the Excellence properties in Mexico are our favorite all-inclusive resorts in the Caribbean. I would highly recommend.
Thomas G
2024 年 10 月に 5 泊滞在
10/10 (非常に良い)
Michael F
2024 年 10 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Michael F
2024 年 10 月に 7 泊滞在
10/10 (非常に良い)
Charlie
カップルで旅行
2024 年 10 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was extremely well kept with very friendly staff. Plenty to do and lovely grounds.
Charlie
2024 年 10 月に 6 泊滞在
10/10 (非常に良い)
Holly
2024 年 10 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Holly
2024 年 10 月に 7 泊滞在
8/10 (良い)
Tarin
カップルで旅行, グループ旅行
2024 年 10 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was beautiful for couples. However, trying to do meals as a group of 8 was difficult and we were often told we couldn’t get tables to all sit together. Even breaking into groups of 4 for some meals was not an option. It was unfortunate the staff was not more accommodating to groups.
Tarin
2024 年 10 月に 7 泊滞在
10/10 (非常に良い)
Mike
2024 年 10 月 16 日
Mike
2024 年 9 月に 5 泊滞在
8/10 (良い)
Judith Maria
グループ旅行
2024 年 10 月 11 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The restaurants were wonderful. Food was very good. Staff were very friendly and helpful. Rooms were very clean and well stocked with snacks and drink.
I did not like the fact you had to use your phone to read all the menus in the restaurants. It is not conducive to a nice meal having to all get out your phones and pick what to eat. Bring back paper menus or at least laminate ones.
Judith Maria
2024 年 10 月に 5 泊滞在
10/10 (非常に良い)
Danielle
カップルで旅行
2024 年 10 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved it here! We came for our honeymoon and it was beautiful. The staff was incredibly attentive (even without tips) and the food was top notch. It was very relaxing, pool bar was the best part. It was easy to get food and drinks at any time of day, nighttime entertainment was okay, wish the silent disco was more than one night!
Danielle
2024 年 9 月に 6 泊滞在
10/10 (非常に良い)
Victoria
家族旅行
2024 年 10 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great adults only resort if you are looking for a quiet place. Things that we loved about it anre: our room, we had a two story roof top pool suite, excellent room! The dining options, we loved the Spice hibachi, the French, and the Grill. The beach was sandy and peaceful, lots of seaweed though which is a gift of nature…The Spa and its tranquility, we went twice, the massages were so good and relaxing. The greetings from the staff with a bubbly upon admission was very pleasant.
What we didn’t like was: the pool entertainment was only aerobics, and poco loco at the beach, not so many activities going on. We could barely ever find a place at the pool, everything was always occupied. The lazy river had some spots available but no activities there, very quite place.
Overall, good resort for couples. Loved the cleanliness and the staff attentiveness to needs. Thanks for having us for our annual anniversary!
Victoria
2024 年 9 月に 7 泊滞在
10/10 (非常に良い)
Jordan
カップルで旅行, グループ旅行
2024 年 10 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent getaway!
Jordan
2024 年 10 月に 5 泊滞在
10/10 (非常に良い)
Matt
カップルで旅行
2024 年 10 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful service and staff. Great beach and amazing views. If thinking about it, stop and book. You won’t regret
Matt
2024 年 10 月に 5 泊滞在
10/10 (非常に良い)
Curtis
2024 年 10 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Vacation location. You won’t be disappointed.