2/10 (非常に不満)
Robert
小さなお子様連れの家族旅行
2024 年 7 月 24 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property manager refused to send check-in instructions 24hrs prior to arrival as listed despite emails requesting the info. He sent key code 30 minutes prior to check in at 3pm with instructions to delay further 1 hour as the place was still being cleaned. After this delay, we tried checking in but the keycode was incorrect. We tried for 30 minutes emailing him but he didn't answer. Family waited 2 hours outside property next to public toilet as we contacted VRBO. Manager insisted he did not make mistake with code. We sent photos to prove it was not working and finally sent us correct code. Hours late check in due to incompetence, then apartment was filthy. Bed had hair and stains, unhygienic fridge, bathroom door does not close. Broken window, mold everywhere. Property manager asked us to clean in exchange for free night. We tried for 30 minutes then realized it too dirty to clean. We called VRBO and Finlay back to cancel booking as it was uninhabitable. He agreed to refund but no further compensation. Refund took 7 business days. Our Brighton vacation was ruined as we had tickets for the Pier and wasted the only sunny day trying to enter and clean his disgusting property. Finlay insist property is successful, excuses for filth. No apology for wrong code. Hotel would offer free breakfast minimum for delay. We received no help from him to get in to the apartment or clean. Refund was not issued with receipt until days after. Attitude was poor. Worst experience ever!
Robert
2024 年 6 月に 2 泊滞在