We arrived after an 8.5 hour drive with two very young children. We were exhausted, hungry, and tired. We arrived to an oddly dirty condo-to the point where we thought perhaps it was overlooked. My 3 y.o. was SO tired that I carried her into the condo to put her down straight away in the bed, pulled the sheets back, and low and behold the bed was FULL of hair! And the sheet was SO old it was thin and had pilling all over it.
Went to the second large bed to lay her down, and there were candy wrappers on the floor, and it just went on and on. There were USED, chewed, toothpicks on the bathroom floor, and a USED glass and small plate on the night stand next to the bed.
We were just speechless and started to feel truly concerned as this was in end of March/April 2021 during COVID.
There was NO contact notebook with emergency info, etc. I found a number in the kitchen and called straightway only to be put on hold fro about 15 minutes (no joke).
It was now after 7:30 pm and my 3 and 10 year olds had not eaten. Vacasa eventually said they were sending a cleaning crew out ASAP, which was good, but it forced us to have to vacate the premises in the freezing snow with no where to go.
We were told they would be reimbursing us for our ENTIRE stay due to the severity of the situation.
We ended up sitting in & out of the lobby at the Best Western, buying dinner at the only place in town available, and getting our children to bed after 11 pm. It was absolutely unacceptable. Even the very nice cleaning team who showed up AGREED and were disgusted by the place. They fully supported us.
It is now the middle of April and we have yet to see a reimbursement.
Not only do they owe us for this disgusting atrocity, but we were forced to buy dinner out, and spend an entire morning washing and boiling water to sanitize the dishes/kitchen and whole place.
Trying to post the photos for all to see of the beds, toothpicks on the floor, used glass and paste next to the bed, and candy wrappers on the floor, but unfortunately I don't see how to attach these photos.
63867805972__A6A1CF02-E37D-49B4-BE5A-EB105CA37E47.jpg
63867813558__8506E377-86D9-4C8A-8DD2-247A47F0F7FF.jpg
63868589226__03DF2207-D7BE-4F61-A9C5-F721E2BAA86A.jpg
IMG_2259.PNG
IMG_2317.jpg