After a two-day ordeal, our family from around the country was able to settle in for our family reunion. Minutes after notification that the property was ready, we were informed we could expect a multi-hour delay. The management company, Pinnacle Lodging, located an adequate property a few miles away for our first night. This caused a major disruption and stress to our elderly family members at the start of our stay. On day two we had to wait for many hours for the okay to relocate to Snow Mansion. We learned miscommunication between the owner and Pinnacle regarding the timely readiness of the property caused the initial confusion. Once we moved into Snow Mansion, we learned equipment was not properly functioning to include the main floor refrig, smoke detector, most televisions, and the movie theater. This began a series of phone calls and emails to Pinnacle, some answered, most not. The last thing we wanted during our family reunion was to deal with problems that took up precious time. After spending a great deal of time sending emails and after many phone calls, we were able to speak to a Pinnacle manager. We received a two-night refund for the rent, it didn’t include daily fees and service charges. We remain disappointed at Pinnacle’s unwillingness to compensate us for all charges for two lost days in Breckenridge. While the property was gorgeous, consider carefully before reserving a property managed by Pinnacle.